Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Stephanie Msungu

Severn

Summary

Versatile individual with a background in customer service and client assessments. Known for excellent communication and leadership abilities, ready to contribute to improved customer experiences and team training initiatives.

Overview

2
2
years of professional experience

Work History

Team Member

Dunkin Donuts & Baskin Robbins
Hanover
03.2023 - 08.2025
  • Prepared and served beverages according to company standards.
  • Maintained cleanliness of workstations and dining areas for customer satisfaction.
  • Assisted customers with menu selections and provided excellent service.
  • Trained new employees on operational procedures and customer service expectations.

Intern

Relational Excellene LLC
Glen Burnie
06.2024 - 09.2024
  • Completed client intakes and assessments to ensure accurate data collection.
  • Verified and authorized insurance claims to facilitate streamlined processing.
  • Utilized Canva to create and post engaging content on company’s Instagram and Facebook.

Education

Bachelor of Arts - Political Science

University of Maryland, Baltimore County
Baltimore, MD
05-2029

High School Diploma -

Glen Burnie High School
Glen Burnie, MD
06-2025

Skills

  • Customer service
  • Content creation
  • Team training
  • Effective communication
  • Project management
  • Conflict resolution

Affiliations

  • District 7620 Rotary Youth Leadership Awards (RYLA), Camper 2024
  • District 7620 Rotary Youth Leadership Awards (RYLA), Junior Group Leader 2025
  • Volunteered for Hope for All
  • Volunteered for Kits to Heart

Timeline

Intern

Relational Excellene LLC
06.2024 - 09.2024

Team Member

Dunkin Donuts & Baskin Robbins
03.2023 - 08.2025

Bachelor of Arts - Political Science

University of Maryland, Baltimore County

High School Diploma -

Glen Burnie High School

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Stephanie Msungu