Stephanie Rogers
Sharpsburg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Patient Registration Representative
Meritus Medical Center
Hagerstown
09.2024 - Current
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Assisted patients with completion of forms needed for admission process.
- Worked collaboratively with other departments within the organization to ensure seamless operations.
- Arranged hospital admissions for patients as required.
- Answered general questions about hospital policies and services provided.
- Handled incoming faxes related to admissions, discharges, transfers, pre-certifications, authorizations.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Entered patient data into electronic medical record system accurately and efficiently.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Responded to inquiries from patients, families, physicians, and other healthcare personnel.
- Assisted with scheduling appointments, verifying benefits and authorizations for procedures.
- Verified insurance eligibility through online portals or by phone calls.
- Communicated with patients with compassion while keeping medical information private.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Updated patient information in database regularly to ensure accuracy of records.
- Greeted patients and answered questions regarding registration process.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
Operations Manager
Tractor Supply
Hagerstown
01.2022 - 07.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Cleaner Supervisor
Simply Clean
02.2013 - 01.2022
- Coordinated seamlessly with facility managers at various job sites to provide comprehensive cleaning solutions that met their specific requirements and exceeded their expectations.
- Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
- Managed scheduling to ensure adequate coverage during peak hours, maximizing efficiency while reducing labor costs.
- Ensured consistent high-quality service by conducting regular inspections of completed work areas.
Daycare Teacher
Weekare Childkare Center
07.2009 - 11.2012
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Implemented age-appropriate curricula to meet needs of young learners.
Education
High School -
Waynesboro Senior High
Waynesboro Pa05.2006
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Planning and Implementation
- Staff Training
- Staff Management
- Inventory Management
- Operations Oversight
- Performance monitoring
- MS Office
- Inventory Control
- Onboarding and Orientation
- Project planning and development
- Retail Operations Management
- Logistics Oversight
- Data Management
- Complex problems analysis
- Data Analysis
- Business Development
- Forecasting and Scheduling
- Performance reporting
- Warehouse Operations
- Document Control
- Expense Reports
- Sales background
- Patient registration
- Electronic medical records
- Insurance verification
- Appointment scheduling
- Customer service
- Communication skills
- HIPAA compliance
- Attention to detail
- Payment scheduling and collection
- Patient billing
- Organization and time management
Timeline
Patient Registration Representative
Meritus Medical Center
09.2024 - Current
Operations Manager
Tractor Supply
01.2022 - 07.2024
Cleaner Supervisor
Simply Clean
02.2013 - 01.2022
Daycare Teacher
Weekare Childkare Center
07.2009 - 11.2012
High School -
Waynesboro Senior High