Stephanie Roth
Waldorf
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Firefighter/EMT-B
Prince Georges County Fire/EMS
03.2016 - Current
- Responded rapidly to emergency calls for fire suppression and rescue operations.
- Collaborated with team members during drills to enhance operational readiness.
- Assisted in community education programs on fire prevention and safety awareness.
- Communicated effectively with crew members while performing tasks under stressful conditions.
- Participated in training drills and exercises to maintain proficiency in fire suppression tactics.
- Trained continuously to maintain required physical fitness for demanding work.
- Assisted in responding to emergency calls, assessing situations, and providing necessary medical aid.
- Performed search and rescue operations in hazardous environments.
- Inspected buildings to determine compliance with fire codes and fire prevention protocols.
- Participated in continuing education courses to maintain certification requirements.
- Operated emergency vehicles with caution to keep patients, public, and first responders safe.
Administrative Assistant
Chesapeake Electrical Services
Laurel
09.2014 - 03.2016
- Managed schedules for team meetings and client consultations.
- Coordinated office supplies and maintained inventory levels.
- Assisted in preparing invoices and processing payments.
- Maintained electronic filing system for project documents.
- Supported project managers with administrative tasks and documentation.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed database systems containing customer contact information.
- Processed invoices for payment using accounting software applications.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Administrative Assistant
Specified Electrical Systems
Crofton
03.2013 - 09.2014
- Assisted in preparing invoices and processing payments.
- Maintained electronic filing system for project documents.
- Communicated with clients to address inquiries and provide updates.
- Supported project managers with administrative tasks and documentation.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Proofread content for typo-free emails and documentation.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
Administrative Assistant
MONA ELECTRIC GROUP INC.
Clinton
08.2011 - 01.2013
- Managed schedules for team meetings and client consultations.
- Coordinated office supplies and maintained inventory levels.
- Assisted in preparing invoices and processing payments.
- Maintained electronic filing system for project documents.
- Conducted research on various topics as requested by management.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
911 Emergency Dispatcher
Prince Georges County Public Safety Communications
Bowie
07.2010 - 07.2011
- Utilized computer-aided dispatch systems to log incidents and track unit availability.
- Provided critical information to law enforcement and medical personnel during emergencies.
- Monitored radio communications to ensure timely updates on ongoing incidents.
- Received incoming calls from the public and determined the nature of the emergency.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
- Routed non-emergency calls to appropriate departments or agencies when applicable.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Maintained contact with field units via radio, providing directions and assistance as needed.
Administrative Assistant
MONA ELECTRIC GROUP INC.
Clinton
07.2003 - 07.2010
- Coordinated office supplies and maintained inventory levels.
- Maintained electronic filing system for project documents.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Customer Service Representative
Association of Clinical Research Professionals
Alexandria
08.2001 - 07.2003
- Managed registration processes for training events and workshops.
- Coordinated communication between members and internal departments.
- Developed informational materials to enhance member understanding of services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed positive relationships with customers through friendly interactions.
Customer Service Representative
J.A. Optronics
Clinton
06.2000 - 08.2001
- Resolved customer complaints through effective problem-solving techniques.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
Meat Department Clerk
Giant Food Stores
Upper Marlboro
04.1998 - 06.2000
- Maintained inventory levels of fresh and packaged meats.
- Assisted customers in selecting quality meat products.
- Wrapped and labeled meat products for display and sale.
- Ensured cleanliness of work areas and equipment compliance.
- Maintained a clean and orderly work area in accordance with health and safety regulations.
- Stocked shelves with merchandise to ensure optimal inventory levels were maintained.
- Adhered to company policies regarding safe handling of hazardous materials.
Education
Fire & Emergency Services Instructor I
MFRI
College Park07-2025
Fire Apparatus Driver Operator - Aerial
MFRI
07-2025
Fire Apparatus Driver Operator - Pump
MFRI
College Park, MD07-2025
Fire Apparatus Driver Operator - Tiller
MFRI
College Park07-2025
Fire Fighter I
Maryland Fire Rescue Institute
College Park, MD12-2016
Fire Fighter II
Maryland Fire Rescue Institute
College Park, MD12-2016
HAZMAT Awareness
MFRI
College Park, MD12-2016
HAZMAT Operations
MFRI
College Park12-2016
Vehicle Technical Rescuer
MFRI
College Park, MD12-2016
Some College (No Degree) - Paramedic
College of Southern Maryland
La Plata, MDTimeline
Firefighter/EMT-B
Prince Georges County Fire/EMS
03.2016 - Current
Administrative Assistant
Chesapeake Electrical Services
09.2014 - 03.2016
Administrative Assistant
Specified Electrical Systems
03.2013 - 09.2014
Administrative Assistant
MONA ELECTRIC GROUP INC.
08.2011 - 01.2013
911 Emergency Dispatcher
Prince Georges County Public Safety Communications
07.2010 - 07.2011
Administrative Assistant
MONA ELECTRIC GROUP INC.
07.2003 - 07.2010
Customer Service Representative
Association of Clinical Research Professionals
08.2001 - 07.2003
Customer Service Representative
J.A. Optronics
06.2000 - 08.2001
Meat Department Clerk
Giant Food Stores
04.1998 - 06.2000
Fire & Emergency Services Instructor I
MFRI
Fire Apparatus Driver Operator - Aerial
MFRI
Fire Apparatus Driver Operator - Pump
MFRI
Fire Apparatus Driver Operator - Tiller
MFRI
Fire Fighter I
Maryland Fire Rescue Institute
Fire Fighter II
Maryland Fire Rescue Institute
HAZMAT Awareness
MFRI
HAZMAT Operations
MFRI
Vehicle Technical Rescuer
MFRI
Some College (No Degree) - Paramedic
College of Southern Maryland
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