Stephanie Siekierski
Aberdeen
Summary
Dynamic warehouse professional with proven expertise at Sephora in optimizing inventory management and enhancing operational efficiency. Skilled in pallet jack operation and committed to safety protocols, I excel in teamwork and communication, consistently achieving high accuracy in stock counts and improving workflow processes.
Experienced with warehouse logistics and inventory control. Uses efficient techniques to streamline processes and ensure accuracy. Knowledge of warehouse safety protocols and practices.
Warehouse professional with hands-on experience in inbound logistics and inventory management. Strong focus on teamwork, reliability, and adaptability to changing needs. Skilled in inventory tracking, palletizing, and use of warehouse management systems. Known for achieving results through collaboration and efficient workflow management.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Experienced with fast-paced food preparation and customer service. Utilizes strong multitasking abilities to maintain efficiency and quality. Track record of effective communication and teamwork in dynamic environments.
A food service professional prepared to deliver high-quality service in fast-paced setting. Proven ability to maintain cleanliness and efficiency while providing excellent customer service. Reliable team player who adapts to changing demands and focuses on achieving team goals with effective communication and multitasking skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Inbound Warehouse Associate
Sephora
04.2023 - 01.2026
- Processed incoming shipments, ensuring accurate inventory counts and compliance with company standards.
- Operated warehouse equipment, including forklifts and pallet jacks, to facilitate efficient material handling.
- Maintained cleanliness and organization of storage areas to optimize workflow and safety protocols.
- Assisted in conducting regular inventory audits, identifying discrepancies, and resolving issues promptly.
- Collaborated with team members to streamline loading and unloading processes, enhancing overall efficiency.
- Monitored product expiration dates and rotated stock to minimize waste and uphold quality standards.
- Trained new associates on safety procedures and operational best practices to ensure compliance and efficiency.
- Supported implementation of inventory management systems to improve tracking accuracy and reduce errors.
- Streamlined inbound processes by accurately receiving, sorting, and storing incoming shipments.
- Unloaded pallets and deliveries and organized products in warehouse.
- Improved warehouse efficiency by organizing and maintaining a clean, safe work environment.
- Facilitated efficient movement of materials throughout the facility using various equipment such as forklifts, pallet jacks, and hand trucks.
- Reduced order processing time with diligent inspection of inventory for damages or discrepancies.
- Maintained strict adherence to safety protocols, reducing workplace accidents and fostering a safe working environment for all employees.
- Expedited order fulfillment through accurate picking of products from storage locations according to company guidelines.
- Contributed to a positive work culture by actively participating in team meetings and offering constructive feedback on improvement opportunities.
- Maximized accuracy in both physical inventory counts and digital tracking systems by consistently updating and verifying data.
- Managed high levels of daily activity while maintaining attention to detail when verifying shipment contents against purchase orders or invoices.
- Increased overall customer satisfaction through careful handling of fragile items during the receiving process.
- Minimized product losses by conducting regular cycle counts and inventory audits to maintain accurate records.
- Supported warehouse management by updating internal systems with real-time data on received goods and inventory levels.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Customer Service Cashier
Royal Farms
01.2022 - 12.2023
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service to enhance satisfaction.
- Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Handled cash management duties, including balancing registers at shift end for accuracy.
- Resolved customer complaints promptly, ensuring positive experiences and loyalty retention.
- Implemented inventory control measures, assisting in stock replenishment to meet customer demand efficiently.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
- Monitored inventory at checkout, ensuring high-demand items were always in stock.
- Contributed to achievement of sales targets through suggestive selling techniques.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Assisted in creation of promotional displays, attracting customer attention and boosting sales.
- Enhanced customer experience by providing prompt and accurate transactions.
- Collaborated with team members to maintain smooth operations during peak hours.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Enhanced store security by identifying and reporting suspicious activities.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Shift Lead Manager
Kentucky Fried Chicken
02.2022 - 11.2023
- Supervised front-line staff during high-volume shifts to ensure efficient service delivery.
- Trained new employees on operational procedures and customer service standards.
- Monitored inventory levels and coordinated supply orders to maintain stock availability.
- Implemented process improvements that enhanced team productivity and customer satisfaction.
- Resolved customer complaints promptly while maintaining a positive dining experience.
- Conducted regular staff meetings to communicate goals, updates, and performance feedback.
- Ensured compliance with health and safety regulations through routine inspections and training sessions.
- Assisted in scheduling shifts and managing labor costs for optimal operational efficiency.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Assisted in the recruitment process, selecting top talent to join our dynamic team of professionals.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Trained newly hired sales team in upselling techniques.
Fast Food Team Member
Areas USA
03.2020 - 12.2021
- Operated point-of-sale systems to process customer transactions efficiently.
- Maintained cleanliness and organization of dining and kitchen areas to ensure safety standards.
- Collaborated with team members to deliver prompt service during peak hours.
- Assisted in food preparation, following safety guidelines and portion control measures.
- Handled customer inquiries and resolved issues to enhance satisfaction levels.
- Adhered to company policies and procedures while preparing food items consistently.
- Participated in training new employees on operational best practices and service standards.
- Monitored inventory levels, reporting shortages to management for timely restocking.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Contributed to increased sales by upselling menu items and promoting limited-time offers.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Ensured seamless operations during peak hours by effectively multitasking across various roles such as cashier, food assembler, or grill operator when needed.
- Expedited food preparation by assembling orders quickly while adhering to presentation standards and portion control guidelines.
- Resolved customer complaints professionally, offering solutions that align with company policies while maintaining customer satisfaction.
- Contributed to a safe working environment by following safety measures for handling equipment, such as fryers and grills.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Reduced customer wait times by quickly operating customer window and sales register.
- Enhanced customer satisfaction by providing efficient and friendly service at the counter and drivethru.
- Maintained a clean and hygienic work environment by adhering to food safety regulations and cleaning protocols.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Coordinated with team members to restock condiments, utensils, and other supplies regularly while maintaining cleanliness of the dining area.
- Reduced wait times for customers by accurately entering orders into POS systems and relaying special instructions to kitchen staff efficiently.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Assisted in employee training, leading new team members through orientation processes, demonstrating tasks, and offering constructive feedback on performance improvement opportunities.
- Trained newly hired employees on routine tasks and customer service.
- Exceeded customer expectations through swift response times to special requests or menu inquiries, ensuring a pleasant dining experience for all patrons.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Processed orders on POS system and accepted cash and charge payments.
- Made change and returned correct cash and coin to patrons.
- Assisted with preparing salads and cold food items.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Accurately operated cash register to process customer payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Prepared salads, soups and sandwiches for customers.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Education
High School Diploma -
Exeter High
Reading, PASkills
- Warehouse safety
- Loading and unloading
- Order picking
- Pallet jack handling
- Labeling accuracy
- Storage organization
- Stock counting
- Stock replenishment
- Shipment receiving
- Barcode scanning
- Time management
- Warehousing operations
- Safety procedures
- Teamwork and cooperation
- Attention to detail
- Self-motivated and independent
- Punctual and reliable
- Shipping and receiving
- Effective communication
- Data entry
- Product knowledge
- Inspection and quality control
- Hazardous materials handling
- Inventory software
- Microsoft Office Suite
- Equipment troubleshooting
- Records management
- Merchandise staging
- Invoice reconciliation
- Shipping and receiving tracking
- Order logging
- Skid building
- Pallet jack use
- Receiving procedures
- Teamwork and collaboration
- Customer service
- Cleaning and sanitizing
- Multitasking Abilities
- Reliability
- Clear communication
- Critical thinking
- Active listening
- Adaptability and flexibility
- Handheld scanners
- Pallet jack operation
- Microsoft office
Certification
ServSafe for lead shift manager.
Timeline
Inbound Warehouse Associate
Sephora
04.2023 - 01.2026
Shift Lead Manager
Kentucky Fried Chicken
02.2022 - 11.2023
Customer Service Cashier
Royal Farms
01.2022 - 12.2023
Fast Food Team Member
Areas USA
03.2020 - 12.2021
High School Diploma -
Exeter High