Stephanie Wells
Ocean City
Summary
Experienced Property Manager specializing in low-income housing programs such as RD, LIHTC, and Section 8 properties. Proven track record of ensuring compliance with federal, state, and local regulations while maintaining property integrity. Skilled in financial management, budgeting, and optimizing operational efficiency for enhanced property performance. Dedicated to creating a supportive community environment through effective communication, conflict resolution, and tenant engagement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Property Manager
TM Associates Management
01.2021 - Current
- Review and approve initial certifications and re-certifications to ensure compliance with all federal, state and local affordable housing programs.
- Prepare and manage monthly reports, complete AR delinquency notes, monthly financial notes and preventative maintenance reports.
- Follow up on collections, delinquent rents and complete appropriate paperwork to effect collections and/or eviction.
- Conduct internal file audits and prepare for external agency audits and inspections.
- Review annual operating budgets, tracking expenses to ensure financial performance aligns with goals.
- Develop and implement resident engagement programs to promote a positive community atmosphere.
- Winner of the Economic Occupancy challenge at 154.68% for the month of January and February 2025.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Vacation Property Manager
Crowley Real Estate
01.2015 - 01.2022
- Managed a portfolio of 380 vacation rental properties overseeing day-to-day operations, marketing strategies and guest services.
- Administrative duties include proof reading lease agreements, email listing agreements to owners and creating and sending rental agreement contracts to finalize booking.
- Increased occupancy rates through effective marketing campaigns, seasonal pricing adjustments and partnerships with local tourism companies.
- Analyzed and evaluated financial statements on a monthly and quarterly basis.
- Utilized property management software ( e.g. VRBO, HomeAway, Red Roof etc.) for inventory management, bookings and reporting's.
Property Manager
Holiday Real Estate
01.2010 - 01.2015
- Answered a high volume of incoming calls for vacation, year-round and seasonal rentals. Handled the reservation from beginning to end; from initial inquiry, education of property amenities, booking reservation, and guest check-in.
- Review and approve year-round/seasonal leases after performing a thorough review of credit and previous rental history.
- Conducted lease renewals and rent increases, ensuring maximum revenue growth.
- Heavy administrative duties including making check in packages, scanning and naming checkout sheets, logging all keys in/out key log and email late arrival instructions.
- Schedule and organize large cleaning staff and home inspectors for busy Saturday turnovers.
- On call once a month for emergency calls such as lockouts and maintenance issues.
Education
Associate in Business Administration -
Anne Arundel Community College
Arnold, MDSkills
- Yardi Voyager
- Compliance with housing regulations
- Microsoft Office Suites (10 years)
- Budget and financial management
- Fair housing compliance
- Tenant and eviction laws
- Problem solving and conflict resolution
- Tenant relations
Certification
Certified Occupancy Specialist (COS)
Housing Credit Certified Professional (HCCP)
Fair Housing Specialist (FHS)
Rural Housing Specialist (RHS)
Timeline
Property Manager
TM Associates Management
01.2021 - Current
Vacation Property Manager
Crowley Real Estate
01.2015 - 01.2022
Property Manager
Holiday Real Estate
01.2010 - 01.2015
Associate in Business Administration -
Anne Arundel Community College
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