Stephanie A. Cooper
Clarksville
Summary
Dynamic professional with a proven track record at Homespire Mortgage, excelling in client relations and meticulous documentation review. Adept at managing workflows and enhancing team performance, I leverage strong computer skills and attention to detail to drive operational success and improve client satisfaction.
Overview
13
13
years of professional experience
Work History
Mortgage Loan Processor
Homespire Mortgage
06.2015 - 01.2024
- Process mortgage applications by gathering necessary documentation and verifying information accuracy.
- Assist in preparing loan files for underwriting review to ensure compliance with lending guidelines.
- Communicate with clients to clarify requirements and provide updates on application status.
- Utilize loan processing software to manage workflow and track application progress effectively.
Sales Management Trainee
Enterprise Rent-A-Car
11.2014 - 05.2015
- Oversaw daily operations, ensuring efficient vehicle availability and optimal fleet management.
- Led team in delivering exceptional customer service, enhancing client satisfaction and retention rates.
- Implemented training programs for staff, improving employee performance and operational consistency.
- Assisting in the merge of Triangle Rent A Car brand to Enterprise Holdings Inc after recent acquisition in the Southeast region.
Recruiter
Headway Workforce
08.2014 - 11.2014
- Client advisor and candidate advocate by using recruitment strategies and tools to meet client’s needs and expectations
Jr. Consultant
TEOCO
01.2014 - 05.2014
- Marketing Department: Effectively promote the “new” TEOCO brand for a global sales and marketing team resulting
from recent acquisition - HR Department/Recruiting: Assists in new candidate profiles; Schedules phone screenings/interviews for company recruiter
Assistant Branch Manager
Enterprise Rent-A-Car
03.2011 - 01.2014
- Oversaw daily branch operations, ensuring adherence to company policies and procedures.
- Managed staff scheduling and performance evaluations to optimize team productivity.
- Developed training programs for new employees, enhancing onboarding efficiency and retention.
- Implemented customer service initiatives that improved client satisfaction ratings.
Education
Bachelor of Science - Hospitality Management
East Carolina University
Greenville, NCSkills
- Customer and client relations
- Teamwork and collaboration
- Computer skills
- Data entry
- Deadline oriented
- File management
- Documentation review
- Attention to detail
- Office administration
- Microsoft Office: Excel, Word and Outlook
Timeline
Mortgage Loan Processor
Homespire Mortgage
06.2015 - 01.2024
Sales Management Trainee
Enterprise Rent-A-Car
11.2014 - 05.2015
Recruiter
Headway Workforce
08.2014 - 11.2014
Jr. Consultant
TEOCO
01.2014 - 05.2014
Assistant Branch Manager
Enterprise Rent-A-Car
03.2011 - 01.2014
Bachelor of Science - Hospitality Management
East Carolina University