Stephanie R. Shetz
Baltimore
Summary
With over a decade of leadership across diverse professional environments, I am committed to leveraging my exceptional communication abilities, organizational proficiency, insightful character assessment skills, aptitude in team building, and expertise in conflict resolution to enhance interactions with customers and employees alike. With a proven track record of driving successful and profitable businesses through effective management, I am actively pursuing avenues to further employ these capabilities in a fresh professional endeavor.
Overview
12
12
years of professional experience
Work History
Caretaker
Family
Tampa, FL
09.2023 - 01.2025
- Handling of finances.
- Managing medical care including transport.
- Performed daily routines and activities including meal preparation, medication reminders, and hygiene assistance.
Bartender/Barista/Manager
Luna Garden
08.2022 - 08.2023
- Managed daily bar and café operations, ensuring efficient service delivery.
- Implemented promotional activities to attract customers and increase revenue.
- Handled customer inquiries and complaints to enhance overall experiences.
- Developed menus to incorporate seasonal offerings, improving customer satisfaction.
- Trained and supervised staff, ensuring adherence to service standards.
- Oversaw inventory management, ordering supplies, and maintaining stock levels.
Administrative Director/Events Operator
Fuzzies Burgers/Nostalgic Hospitality
Baltimore, MD
01.2022 - 07.2022
- Operate food truck equipment safely and efficiently to prepare and serve menu items to customers
- Manage inventory and supplies, including ordering ingredients and restocking as needed to meet demand
- Coordinate logistics for events, including scheduling, setup, and teardown of food truck operations
- Ensure compliance with health and safety regulations and obtain necessary permits for each event location
- Provide exceptional customer service, engaging with patrons and addressing any inquiries or concerns
- Handle cash transactions, process payments accurately, and maintain records of sales and inventory
- Collaborate with event organizers and venue staff to coordinate setup and positioning of the food truck
- Maintain cleanliness and organization of the food truck and surrounding area throughout the event
- Monitor food quality and presentation to ensure adherence to company standards and customer satisfaction
- Troubleshoot equipment issues and perform basic maintenance tasks to keep the food truck running smoothly
- Represent the company professionally at events, promoting brand awareness and driving customer engagement
- Assist with marketing efforts, such as distributing flyers or posting on social media, to attract customers to the food truck
Tour Operations (part time)
Charm City Helicopters
08.2021 - 05.2022
- Dispatching tours with safety briefing and waivers for all clients
- Scheduling tours and booking charters
- Transporting passengers to and from the heliport safely
Shop Manager
Floyd's 99 Barbershop
Baltimore, MD
03.2019 - 03.2020
- Oversee day to day operations including managing staff, scheduling appointments, handling customer inquiries and complaints, and ensuring the shop is clean and well maintained
- Managing inventory, ordering supplies, keeping track of shop revenue and expenses
- Ensuring the shop is in compliance with all health and safety regulations
- Properly train staff
- Promote and attract new customers including organizing special promotions and maintaining social media
Store Manager
Luxottica/Sunglass Hut
03.2013 - 01.2019
- Managing day-to-day operations including overseeing sales, customer service and staff performance
- Setting goals and sales targets and developing strategies to achieve them
- Recruiting, hiring, training and supervising staff members, including conducting performance reviews providing feedback and coaching
- Monitoring inventory levels for ordering purposes
- Ensuring the store is clean and organized following branding standards
- Handling customer inquiries in a professional manner
- Analyzing trends to drive sales and optimize performance
Education
Baltimore School of Massage -
01.2006
General Studies -
Bel Air High School
Bel Air, MD01.2003
Skills
- Point-of-Sales Systems
- Microsoft Office Suite
- Customer service
- Inventory management
- Pricing strategies
- Team building
Timeline
Caretaker
Family
09.2023 - 01.2025
Bartender/Barista/Manager
Luna Garden
08.2022 - 08.2023
Administrative Director/Events Operator
Fuzzies Burgers/Nostalgic Hospitality
01.2022 - 07.2022
Tour Operations (part time)
Charm City Helicopters
08.2021 - 05.2022
Shop Manager
Floyd's 99 Barbershop
03.2019 - 03.2020
Store Manager
Luxottica/Sunglass Hut
03.2013 - 01.2019
Baltimore School of Massage -
General Studies -
Bel Air High School