Summary
Overview
Work History
Education
Skills
Timeline
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Stephen Galatio

Westminster

Summary

Dynamic Field Service Engineer with a proven track record at Precision Laser Specialists and Ortho Clinical Diagnostics, excelling in troubleshooting and repair. Adept at enhancing customer satisfaction through effective communication and problem-solving. Skilled in system diagnostics and performance testing, consistently delivering timely solutions and fostering strong client relationships. Committed to operational excellence and teamwork.

Overview

19
19
years of professional experience

Work History

Field Service Engineer

Precision Laser Specialists
08.2022 - 07.2025
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
  • Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
  • Collaborated with engineering teams during product development phases to provide valuable insights from a field service perspective.
  • Scheduled service calls according to customer location and urgency of need.
  • Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
  • Conducted inspections to catch equipment issues before they led to downtime.

Field Service Engineer

Ortho Clinical Diagnostics
10.2017 - 09.2021
  • Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
  • Maintained tools and equipment, parts inventory, and library of machine manuals.
  • Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
  • Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
  • Tested equipment performance and demonstrated operation and servicing of equipment to customer.
  • Prioritized competing demands from diverse clients to ensure timely completion of assignments.

Technical Support Engineer

Ortho Clinical Diagnostics
06.2011 - 10.2017
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Resolved complex technical issues promptly to enhance customer satisfaction.
  • Performed root cause analysis of reported issues to enact corrections.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Consistently met or exceeded performance metrics, contributing to overall team success.

Physical Security Specialist

Brunswick Nuclear Plant
09.2010 - 05.2011
  • Implemented visitor screening processes that minimized risks associated with unauthorized individuals gaining access to restricted areas within the organization''s facilities.
  • Utilized intelligence to enhance security measures for employees, locations, and assets.
  • Evaluated exposure points and suggested improvements for surveillance and access control.
  • Created security measures to effectively handle urgent situations involving employees, premises, technology, and materials.
  • Offered subject matter expertise surrounding physical security strategy and performed site inspections to adhere to physical security strategy and standards.
  • Managed access control systems to prevent unauthorized entry into secure areas, maintaining a high level of protection for sensitive information.
  • Identified potential vulnerabilities in physical security infrastructure, recommending appropriate improvements to fortify defenses against external threats.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Recommend improvements in security systems and procedures.

Petty Officer Third Class

United States Navy, USN
07.2006 - 07.2010
  • Ensured mission readiness by conducting regular equipment maintenance and inventory checks.
  • Developed strong leadership skills through active participation in various trainings and exercises.
  • Played a vital role in upholding Navy Core Values within the unit, demonstrating integrity, accountability, initiative, teamwork, and perseverance at all times.
  • Supported mission success by efficiently managing resources and personnel during deployments.
  • Contributed to successful operations, effectively coordinating with other departments and teams.
  • Enhanced team performance by providing effective training and mentorship to junior sailors.
  • Collaborated with cross-functional teams, contributing unique insights from prior experiences that helped improve overall results.
  • Achieved operational excellence by diligently following standard operating procedures during daily routines.
  • Trained and mentored personnel in combat operations and tactics.
  • Led team in developing strategic plans to meet operational objectives.

Education

Associate Of Science - Business

Coastline Community College
Fountain Valley, CA

Certificate - Cultural Competency

Old Dominion University
Norfolk, VA
07.2007

Skills

  • Troubleshooting and repair
  • System diagnostics
  • Mechanical troubleshooting
  • Equipment installation
  • Performance testing
  • Preventive Maintenance
  • Technical support
  • Customer management
  • Equipment calibration
  • Time management

Timeline

Field Service Engineer

Precision Laser Specialists
08.2022 - 07.2025

Field Service Engineer

Ortho Clinical Diagnostics
10.2017 - 09.2021

Technical Support Engineer

Ortho Clinical Diagnostics
06.2011 - 10.2017

Physical Security Specialist

Brunswick Nuclear Plant
09.2010 - 05.2011

Petty Officer Third Class

United States Navy, USN
07.2006 - 07.2010

Associate Of Science - Business

Coastline Community College

Certificate - Cultural Competency

Old Dominion University

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Stephen Galatio