Stephen Johnson
Gambrills
Summary
Skilled and safety-conscious Electric Field Worker with 8 years of experience in the installation, maintenance, and troubleshooting of electrical systems. Proficient in working with high-voltage equipment, ensuring compliance with safety protocols, and performing preventive maintenance. Strong troubleshooting abilities, adept at identifying and resolving electrical issues in challenging outdoor environments. Proven track record of working effectively as part of a team and independently to maintain power systems and ensure continuous service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Ev Field Technician
Highland Electric Fleets
11.2022 - Current
- Diagnosed malfunctions and performed electrical charger repairs
- Troubleshooted interoperability charging communication issues on DC fast chargers & adapters
- Maintained detailed and timely documentation for troubleshooting and repairs made.
- Diagnosed ev vehicle and performed electrical repairs of high voltage parts air compressors inverters coolant pumps etc
- Conducted routine maintenance on vehicle systems
- Utilized specialized equipment to troubleshoot software and mechanical vehicle issues.
- Assisted in managing external vendors to follow up on repairs.
- Conducted Routine PDI’s for new assets
- Ensured compliance to oem safety standards, including high-voltage components.
- Collaborated with OEM dealer and team members
- Collected & analyze PLC charging communication & vehicle CAN data.
- Installed and maintained equipment at client sites for optimal performance.
- Resolved customer complaints and issues promptly and effectively.
- Maintained accurate records of customer interactions in the CRM system.
- Trained new hires on customer service protocols and best practices.
- Assisted customers in selecting parts and provided product knowledge support.
- Managed inventory of parts for efficient distribution and supply chain operations.
- Trained new staff on product specifications and customer service techniques.
- Maintained parts system with current order and sales data.
Solar Technician
Sunrun
01.2019 - 11.2022
- Effectively diagnosed and repaired malfunctions within solar panel systems, restoring optimal functionality.
- Contributed to the company''s reputation for excellence by consistently adhering to deadlines and delivering high-quality solar installation services.
- Maintained a safe working environment by adhering to industry standards and regulations during installations and repairs.
- Conducted routine quality control checks by verifying proper installation methods were used consistently across all projects.
- Assisted in the successful installation of solar energy systems, ensuring proper alignment and secure connections.
- Enhanced solar panel efficiency by conducting regular maintenance and cleaning procedures.
- Increased customer satisfaction by providing timely technical support and addressing concerns promptly.
- Optimized system performance by configuring monitoring equipment and tracking data analytics on energy production levels.
- Improved overall system performance with thorough inspections and preventive maintenance tasks.
- Utilized advanced troubleshooting techniques to identify root cause issues within solar panels, inverters, or wiring systems.
- Used drawings, schematics, and instructions to properly install PV systems in accordance with codes and standards.
- Established strong relationships with property owners to boost referrals and customer satisfaction.
Solar Installer
21st Century Solar
02.2017 - 01.2019
- Installed panels using hand and power tools.
- Ran wires and set up support structures for panels.
- Utilized advanced tools and equipment to efficiently install solar panels, inverters, racking systems, and related components for optimal system performance.
- Ensured compliance with all applicable codes, regulations, permits, and safety guidelines during each phase of the solar installation process.
Utility Engineer
KCW Engineering Technologies
04.2017 - 02.2018
- Diagnosed malfunctions and performed electrical charger repairs
- Troubleshooted interoperability charging communication issues on DC fast chargers & adapters
- Maintained detailed and timely documentation for troubleshooting and repairs made.
- Diagnosed ev vehicle and performed electrical repairs of high voltage parts air compressors inverters coolant pumps etc
- Conducted routine maintenance on vehicle systems
- Utilized specialized equipment to troubleshoot software and mechanical vehicle issues.
- Assisted in managing external vendors to follow up on repairs.
- Conducted Routine PDI’s for new assets
- Ensured compliance to oem safety standards, including high-voltage components.
- Collaborated with OEM dealer and team members
- Collected & analyze PLC charging communication & vehicle CAN data.
Education
A.A - General Studies
Baltimore City Community College
Baltimore, MD05.2022
A.A - Building Trades
Prince George's Community College
Upper Marlboro, MD05.2022
Skills
- Field operations
- Workplace safety
- Professional communication
- Data collection
- Electrical troubleshooting
- Problem solving
Certification
Kempower Power Unit and Satellite InstallationKempower Power Unit and Satellite CommissioningKempower Power Unit, Satellite, and Movable Charger MaintenanceTBB C2 - HV1 Basic EV Safety (1 Hour)TBB C2 - HV2 Basic EV Service (1 Hour)TBB C2 - HV3 Advanced Electrical (16 Hours)Power Electronics Level A (1 Hour)Power Electronics Level B (1 Hour)Lightning EV Training (24 Hours)Power Electronics Level C (24 Hours)Tellus Technician Certification CourseASE - xEV Electrical Safety Awareness - Level 1 (1 Hour)ASE - xEV Technician Electrical Safety - Level 2 (1 Hour)
Proterra Abay certified
Timeline
Ev Field Technician
Highland Electric Fleets
11.2022 - Current
Solar Technician
Sunrun
01.2019 - 11.2022
Utility Engineer
KCW Engineering Technologies
04.2017 - 02.2018
Solar Installer
21st Century Solar
02.2017 - 01.2019
A.A - General Studies
Baltimore City Community College
A.A - Building Trades
Prince George's Community College