Stephen Keim
Waldorf,MD
Summary
Dynamic Quality Assurance Representative with the United States Navy, skilled in performance evaluation and continuous improvement. Proven track record in streamlining QA processes, enhancing operational efficiency, and collaborating with engineering teams to resolve quality issues. Strong mentor and communicator, dedicated to driving results and fostering team success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Quality Assurance Representative
United States Navy, USN
Andrews Air Force Base, Maryland
03.2014 - Current
- Performed audits on 48 Naval Aviation Programs to management teams, driving improvements in overall operational performance and ensuring the squadron passes three annual inspections from the Aviation Maintenance Inspection Team.
- Streamlined QA processes for increased efficiency, reducing time spent on repetitive tasks.
- Maintained detailed records of test results, providing valuable data for future process improvements.
- Managed multiple projects simultaneously, ensuring timely completion of all QA tasks and deliverables.
- Partnered with engineering teams to develop robust solutions for recurring quality issues.
- As the Avionics Leading Petty Officer, let 16 Sailors in the safe completion of 462 maintenance actions resulting in 1,471 man-hours during three Isocronal inspections. These actions directly enabled the squadron to transport 2 million pounds of cargo and 1,018 passengers enabling 2,260 mishap-free flight hours in support of Combatant Commanders.
Field Technician
Dish Network Corp
Klamath Falls, Oregon
11.2013 - 03.2014
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Delivered high-quality work by diligently following standard operating procedures.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
Shift Supervisor
Papa Johns International Inc.
04.2009 - 10.2013
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
Shift Supervisor
Five Guys Burger And Fries
07.2008 - 01.2009
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Education
High School Diploma -
Cary High School
Cary, NC01.2008
Skills
- Quality assurance
- Performance evaluation
- Management collaboration
- Mentoring and guidance
- Risk assessment
- Audit processes
- Continuous improvement
- Technical research
Certification
- CPR/AED Certification
- Forklift Certification
- Aircraft Electrician Apprenticeship, United States Military Apprenticeship Program, January 2024
- Computer Operator Apprenticeship, United States Military Apprenticeship Program, March 2025
Timeline
Quality Assurance Representative
United States Navy, USN
03.2014 - Current
Field Technician
Dish Network Corp
11.2013 - 03.2014
Shift Supervisor
Papa Johns International Inc.
04.2009 - 10.2013
Shift Supervisor
Five Guys Burger And Fries
07.2008 - 01.2009
High School Diploma -
Cary High School
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