Stephen Matte
Pasadena
Summary
Proven leader in retail management, adept at enhancing customer satisfaction and streamlining operations for Weis and Stemark Inc. Excels in meat cutting and fostering teamwork, significantly contributing to store success. Known for adaptability and a positive attitude, ensuring high-quality service and efficient inventory management.
Offering dependable, team-oriented attitude with readiness to learn and grow in any environment. Contributes to maintaining high standards of cleanliness and product quality. Ready to use and develop organizational and customer service skills in role.
Overview
24
24
years of professional experience
Work History
Assistant Meat Manager
Weis
03.2015 - 10.2024
- Enhanced customer satisfaction by providing exceptional service and product recommendations.
- Responded promptly to customer inquiries regarding product availability or specific requests for specialty items not stocked regularly within the store''s offerings.
- Sold and displayed meat products to customers by advising on quality of food, method of handling and other factors affecting preparing, freezing and storage.
- Followed refrigerated equipment maintenance contracts and schedules to avoid high repair costs and reduce unexpected damages.
- Contributed to team success by training new employees on department procedures, policies, and best practices.
Store Manager
Stemark Inc
01.2001 - 01.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
High School Diploma -
Severna Park High School
Severna Park, MD05-1992
Skills
- Workplace safety
- Sanitation procedures
- Meat cutting
- Merchandising strategies
- Product rotation
- Inventory ordering
- Teamwork and collaboration
- Customer service
- Positive attitude
- Time management
Timeline
Assistant Meat Manager
Weis
03.2015 - 10.2024
Store Manager
Stemark Inc
01.2001 - 01.2013
High School Diploma -
Severna Park High School
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