Summary
Overview
Work History
Education
Skills
Timeline
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Stephen Morant

Customer Service AndHospitality Specialist
Baltimore

Summary

Hospitality professional with extensive experience in restaurant service and bar/mixology. Known for elevating guest experiences and optimizing workflows. Reliable team player with focus on collaboration and adaptability, leveraging customer service skills and leadership qualities.

Overview

3
3
years of professional experience
2
2
Languages

Work History

ESL Volunteer Teacher

JIVE
05.2025 - 06.2025
  • Collaborated with fellow teachers for the development of interdisciplinary lesson plans, promoting a comprehensive understanding of subjects.
  • Enhanced student comprehension by incorporating engaging activities and real-life examples in lessons.
  • Supported struggling learners with individualized attention, leading to improved academic performance.
  • Boosted students'' confidence and fluency in English through interactive conversational exercises.

Mixologist

Mucho Gusto
09.2024 - 03.2025
  • Ensured quality control by regularly monitoring and adjusting inventory levels for optimal freshness.
  • Streamlined bar operations by implementing efficient work processes and systems for bartenders.
  • Elevated customer experience with personalized drink recommendations based on individual preferences.
  • Stored supplies according to bar policies and health code requirements.

Head Bartender

The Valley Inn
01.2023 - 03.2025
  • Resolved customer complaints promptly and professionally, preserving the establishment's reputation for excellent service.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Crafted special drink and cocktail menu items for seasonal offerings.

Sales Associate

Van Dyke and Bacon Shoes
06.2022 - 05.2023
  • Built relationships with customers to encourage repeat business.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Education

High School Diploma -

Eastern Technical High School
Essex, MD
05.2001 -

Skills

Student engagement

Lesson planning

Training new staff

Food safety training

Cleanliness and sanitation

Patience and empathy

Customer experience management

Networking and relationship building

Sales and marketing

Efficient multitasking

Inventory control

Upselling

Timeline

ESL Volunteer Teacher

JIVE
05.2025 - 06.2025

Mixologist

Mucho Gusto
09.2024 - 03.2025

Head Bartender

The Valley Inn
01.2023 - 03.2025

Sales Associate

Van Dyke and Bacon Shoes
06.2022 - 05.2023

High School Diploma -

Eastern Technical High School
05.2001 -

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Stephen MorantCustomer Service AndHospitality Specialist