Stephen Ngee
Hagerstown
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Operations Manager
FedEx Ground
08.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Yard Jockey
FedEx Ground
03.2013 - 08.2023
- Reduced yard congestion by coordinating with dispatchers, drivers, and warehouse personnel for smooth operations.
- Operated yard equipment safely, adhering to company policies and guidelines at all times.
- Contributed to a clean work environment by keeping the yard area organized and free of debris.
- Maintained accurate records of trailer locations, contributing to improved inventory management.
- Improved yard efficiency by effectively managing trailer movements and ensuring proper placement.
Package Handler
FedEx Ground
06.2012 - 03.2013
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee Motivation
- Work flow planning
accomplishment
7x FedEx Ground Certificate of Excellence
3x FedEx Ground Peak All Star
FedEx Ground Outstanding Purple Promise Efforts
Timeline
Operations Manager
FedEx Ground
08.2023 - Current
Yard Jockey
FedEx Ground
03.2013 - 08.2023
Package Handler
FedEx Ground
06.2012 - 03.2013
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