Summary
Overview
Work History
Skills
Certification
Timeline
Generic

STEPHEN T. GRIMM

New Market

Summary

Technical Account Manager with extensive experience in cybersecurity and risk management at ZeroFox. Specializes in tailoring solutions and producing executive reports that drive results. Skilled in stakeholder communication and cross-functional leadership, successfully leading modernization initiatives to improve threat detection and client satisfaction. Proficient in Python and SQL for effective data analysis and decision-making.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technical Account Manager

Public Sector (DOD)
11.2023 - Current
  • - Serve as primary point of contact for Department of Defense clients, ensuring alignment with mission-critical cybersecurity objectives.
  • - Customize ZeroFox platform configurations to enhance alerting and adversary disruption effectiveness.
  • - Perform ongoing platform health reviews and operational analysis to improve client outcomes.
  • - Advocate for client needs across internal teams; manage feature requests and provide product feedback.
  • - Create and deliver executive-level performance reports and visual data dashboards.
  • - Conduct product demonstrations and technical training for stakeholders.
  • - Spearhead modernization initiatives and structured audits for optimized threat detection.

Platform Engineer - Team Lead

ZeroFox
Baltimore
05.2020 - 11.2023
  • - Led platform performance evaluations and configuration assessments to uphold best practices.
  • - Provided technical support and insight to account management teams and clients.
  • - Utilized SQL, JavaScript, and Python to gather platform data and support efficient configuration.
  • - Partnered with Product and Engineering to identify and address platform bugs and enhancements.
  • Designed scalable cloud infrastructure to support application deployment and management.
  • Collaborated with cross-functional teams to integrate new features into existing platforms.
  • Provided technical guidance and mentorship to junior engineers on best practices.

Launch Consultant

ZeroFox
Baltimore
09.2019 - 05.2020
  • - Managed client onboarding and platform implementation, ensuring seamless transition to Customer Operations.
  • - Customized assets and detection rules based on client use cases and risk profiles.
  • - Defined requirements and engagement timelines in collaboration with Sales and clients.
  • - Delivered remote and onsite training for end users and stakeholders.
  • - Coordinated with Takedown Teams to mitigate external threats to brand reputation.
  • Analyzed client needs to develop tailored cybersecurity solutions.
  • Presented findings and recommendations to stakeholders for informed decision-making.
  • Conducted workshops to educate clients on social media security risks.

Cyber Asset Operations

11.2017 - 09.2019
  • - Monitored and managed security alerts in the ZeroFox platform.
  • - Developed and maintained rules, policies, and threat detection assets for clients.
  • - Wrote and executed scripts in Python, JavaScript, and Shell to support platform functionality.
  • - Regularly produced client reports and collaborated on incident resolution.

Skills

  • Cybersecurity and risk management
  • Threat intelligence and analysis
  • Incident response
  • Vulnerability assessment
  • Cyber threat mitigation
  • Social media monitoring
  • Technical expertise in Python and JavaScript
  • SQL and shell scripting
  • RESTful APIs and automation scripting
  • Data parsing and transformation
  • Salesforce and Jira proficiency
  • Confluence and Microsoft Office Suite
  • Advanced Excel functions and Tableau
  • Power BI and Splunk expertise
  • PDF creator and Google Workspace skills
  • Client engagement strategies
  • Account management and executive reporting
  • Onboarding and training programs
  • Stakeholder communication techniques
  • Use case development strategies
  • Project management methodologies (Agile, Scrum)
  • Cross-functional team leadership skills
  • Technical documentation practices
  • Platform optimization planning strategies
  • QA and UAT support techniques

Certification

Familiarity with NIST, CMMC, and FedRAMP frameworks - Active Pursuit of Industry Certifications (e.g., CompTIA Security+, CISSP, AWS Cloud Practitioner)

Timeline

Technical Account Manager

Public Sector (DOD)
11.2023 - Current

Platform Engineer - Team Lead

ZeroFox
05.2020 - 11.2023

Launch Consultant

ZeroFox
09.2019 - 05.2020

Cyber Asset Operations

11.2017 - 09.2019

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STEPHEN T. GRIMM