Steve Rubio
Baltimore
Summary
Dynamic professional with a strong background in customer service and team leadership, honed at Tropical Smoothie Cafe. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in POS operations and staff training, fostering a collaborative environment that drives sales and operational efficiency. Bilingual, ensuring diverse customer engagement.
Overview
4
4
years of professional experience
Work History
Camp Counselor
JCC of Greater Baltimore
Owings Mills, MD
06.2022 - 08.2022
- Assisted in organizing daily camp activities and events for diverse age groups.
- Supervised campers during recreational activities, ensuring safety and engagement.
- Collaborated with team members to develop inclusive programs that foster teamwork.
- Provided support in maintaining cleanliness and organization of camp facilities.
- Adapted to changing schedules and needs of campers throughout the camp session.
Host
Texas Roadhouse
Hunt Valley, MD
01.2023 - 07.2023
- Welcomed and seated guests, ensuring prompt service and a positive dining experience.
- Managed waitlist efficiently, communicating estimated wait times to improve guest satisfaction.
- Collaborated with servers and kitchen staff to ensure seamless dining operations.
- Assisted in training new hosts on customer service protocols and restaurant procedures.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Shift Lead Manager
Tropical Smoothie Cafe
Baltimore, MD
06.2023 - 05.2025
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members on customer service best practices and menu knowledge.
- Managed inventory levels, conducted stock audits, and minimized waste through effective ordering processes.
- Implemented promotional initiatives to enhance customer engagement and increase sales revenue.
- Resolved customer complaints promptly, ensuring satisfaction and fostering repeat business.
- Evaluated team performance regularly, providing feedback and identifying areas for improvement.
- Coached crew members to optimize performance and motivate toward more efficient work.
Sales Representative
Vector Marketing Company
Towson, MD
06.2024 - 10.2024
- Developed strong customer relationships through effective communication and product knowledge.
- Conducted product demonstrations to educate potential customers on features and benefits.
- Assisted in managing inventory levels to ensure availability of popular products.
- Collaborated with team members to strategize sales approaches for diverse client needs.
- Adapted quickly to new sales techniques and product offerings, enhancing overall performance.
- Participated in team meetings to share insights and discuss strategies for achieving sales targets.
- Expanded customer base through cold calling, networking, and relationship building.
Camp Counselor
Coppermine Fieldhouse
Baltimore, MD
06.2024 - 08.2025
- Monitored and supported 12-15 campers, maintaining a safe and nurturing environment during camp events.
- Organized and directed a variety of age-appropriate activities, focusing on arts, crafts, games, and sports to enhance participant engagement.
- Facilitated team-building activities that emphasized respect for diversity and strengthened camper relationships.
- Collaborated with parents and guardians to share insights on student progress and behavioral participation.
- Assisted in organizing and implementing special events, ensuring seamless execution of field trips and themed days.
Cashier/Barista/Food Prep
Cocoaccinos
Pikesville, MD
11.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service, resolving issues and answering inquiries promptly.
- Maintained cleanliness and organization of the cashier area to enhance customer experience.
- Assisted in inventory management by restocking merchandise and monitoring stock levels.
- Collaborated with team members to ensure smooth operations during peak hours.
- Trained new cashiers on procedures, policies, and customer service standards effectively.
- Implemented suggestions for improving checkout efficiency and reducing wait times for customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Bachelor of Science - Business Administration And Management
Morgan State University
Baltimore, MDHigh School Diploma -
Pikesville High School
Pikesville, MDSkills
- Customer Service
- Customer Assistance
- Team Collaboration
- Professionalism and Courtesy
- Conflict Resolution
- Childcare
- Communication and Interpersonal Skills
- Strong Leadership and Decision-making
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier/Barista/Food Prep
Cocoaccinos
11.2024 - Current
Sales Representative
Vector Marketing Company
06.2024 - 10.2024
Camp Counselor
Coppermine Fieldhouse
06.2024 - 08.2025
Shift Lead Manager
Tropical Smoothie Cafe
06.2023 - 05.2025
Host
Texas Roadhouse
01.2023 - 07.2023
Camp Counselor
JCC of Greater Baltimore
06.2022 - 08.2022
Bachelor of Science - Business Administration And Management
Morgan State University
High School Diploma -
Pikesville High School