Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steve Gervais Kuissu

Hyattsville

Summary

Adept at enhancing customer satisfaction and loyalty, I excelled in route optimization and safety at Lyft and Uber, ensuring timely deliveries and maintaining an impeccable driving record. My navigation expertise and proactive problem-solving significantly boosted on-time delivery rates, showcasing my ability to blend technical skills with exceptional service.

Overview

5
5
years of professional experience

Work History

Lyft Delivery

Lyft
02.2022 - Current
  • Enhanced customer satisfaction with timely and accurate deliveries, maintaining a professional demeanor during interactions.
  • Demonstrated strong problem-solving skills when faced with unexpected challenges such as road closures or inclement weather.
  • Maintained clean delivery vehicle and notified management of maintenance concerns and issues.
  • Increased on-time delivery rates through effective communication with dispatchers and proactive route adjustments.
  • Handled fragile items carefully, reducing instances of damage during transit and increasing client satisfaction levels.
  • Adhered to all company policies and procedures related to safety, security, and compliance while performing deliveries.
  • Anticipated, identified and helped resolve problems with deliveries.
  • Conducted thorough vehicle inspections before each shift, identifying potential issues early to minimize downtime or delays.
  • Packaged food and other products to be delivered to customer premises.
  • Maintained a clean and organized delivery vehicle, promoting a professional image while representing the company on the road.
  • Improved delivery efficiency by optimizing routes and adhering to strict timelines.
  • Provided exceptional customer service, addressing concerns promptly and effectively to maintain positive relationships.
  • Contributed to team success by providing backup support for other deliverers during peak periods or absences.
  • Kept management informed of any issues or delays encountered during deliveries, allowing for prompt resolution and minimized impact on clients.
  • Utilized GPS navigation systems efficiently to navigate complex routes or adjust plans based on real-time traffic conditions.
  • Maintained detailed records of deliveries for company tracking and customer reference purposes.
  • Collaborated with sales representatives to provide timely updates on pending orders or special requests from customers.
  • Developed strong working relationships with regular clients, fostering loyalty and repeat business through personalized service.
  • Reduced fuel costs by implementing eco-friendly driving techniques and monitoring vehicle performance.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Delivered packages to customer doorsteps and business offices.
  • Coordinated with team members to ensure seamless hand-offs and transitions between delivery stages.

Lyft and Uber Driver

Lyft And Uber
03.2020 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Obtained signatures from customers upon delivery of goods.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
  • Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
  • Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Minimized liability by consistently following road rules when driving.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.

Education

Biology

University of Douala
Cameroon
05.2007

Skills

  • Safety awareness
  • Route planning
  • Vehicle maintenance
  • Navigation expertise

Timeline

Lyft Delivery

Lyft
02.2022 - Current

Lyft and Uber Driver

Lyft And Uber
03.2020 - Current

Biology

University of Douala

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Steve Gervais Kuissu