Steven Chavez Franco
Adamstown
Summary
Results-oriented Assistant Team Manager with extensive experience in optimizing operations and enhancing customer service. Expertise in staff scheduling, quality assurance, and project coordination, driving improvements in team performance and guest satisfaction. Strong leadership skills in supervising daily activities and fostering collaboration, with a focus on effective problem-solving and strategic planning.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Assistant Team Manager
Whole Foods Market
Washington
04.2024 - Current
- Assisted in managing daily operations and team performance at a leading grocery chain.
- Implemented staff schedules to optimize coverage during peak shopping hours.
- Developed customer service strategies to improve guest experience and satisfaction levels.
- Facilitated communication between departments to enhance workflow efficiency and cooperation.
- Oversaw inventory management processes to maintain stock levels and reduce waste.
Team Leader
Ventura's Building Maintenance,LLC
Silver Spring
02.2016 - 03.2024
- Conducted quality inspections, ensuring adherence to high service standards.
- Conducted quality inspections to maintain high service standards.
- Collaborated with clients to address service requests and resolve concerns, ensuring satisfaction.
- Collaborated with clients to address service requests and concerns effectively.
- Trained new employees on safety protocols and cleaning procedures, promoting consistent service delivery.
- Managed inventory of cleaning supplies and equipment, streamlining operations.
- Scheduled staff assignments to ensure adequate coverage for all projects.
Education
High School Diploma -
Tuscarora High
Frederick, MD05-2014
Associate of Science -
Alderson Broaddus University
Philippi, WVSkills
- Inventory management
- Customer experience
- Process improvement
- Quality assurance
- Team management
- Workforce planning
- Client collaboration
- Problem solving
- Dispute mediation
Languages
Spanish
Limited
English
Professional
Timeline
Assistant Team Manager
Whole Foods Market
04.2024 - Current
Team Leader
Ventura's Building Maintenance,LLC
02.2016 - 03.2024
High School Diploma -
Tuscarora High
Associate of Science -
Alderson Broaddus University