Steven Galloway
Waldorf
Summary
Dynamic leader with proven expertise in operations management and staff development honed at Public House National Harbor. Excelled in enhancing customer satisfaction and fostering high-performing teams. Skilled in business analysis and logistics management, achieving significant cost reductions and revenue growth. Demonstrates exceptional team leadership and customer service, driving continuous improvement and operational excellence.
Overview
8
8
years of professional experience
Work History
General Manager of Operations
Public House National Harbor
07.2018 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Assistant Manager
Public House National Harbor
12.2016 - 07.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Wheaton High School
Silver Spring, MD06.2002
Skills
- Operations Management
- Staff Development
- Business Analysis
- Logistics Management
- Inventory Management
- Staff Management
- Schedule Management
- Team Leadership
- Customer Service
- Inventory Control
- Revenue Generation
- Cost Reduction
- Operations Oversight
- Assignment Delegation
- Sales Presentations
Languages
Spanish
Native or Bilingual
Timeline
General Manager of Operations
Public House National Harbor
07.2018 - Current
Assistant Manager
Public House National Harbor
12.2016 - 07.2018
High School Diploma -
Wheaton High School
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