Steven Garcia

• Educated employees on available benefits options, empowering them to make informed decisions about their coverage.
• Delivered informative presentations on benefit programs at staff meetings, enhancing understanding of available resources among employees.
• Deployed digital benefits platform to maximize workforce accessibility.
• Identified and resolved benefits issues, providing timely support to employees and maintaining high satisfaction levels.
• Followed up with customers on unresolved issues.
• Kept detailed records on individual insurance claims and incorporated into detailed client files.
• Developed strong relationships with clients through proactive communication and follow-ups, fostering trust and long-term business partnerships.
• Interviewed clients and impacted individuals, determining details about accident and claim parameters to provide best advice for specific situations.

Conducted financial management, overseeing supply requirements and processing payments.

• Accomplished multiple tasks within established timeframes.