Steven Garcia
Glen Burnie
Summary
General Manager, Steven Garcia with 15 years of experience in customer service and automotive sectors. Expertise in budgeting and inventory management, leading to significant sales growth. Proven ability to meet and exceed key performance indicators consistently.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Advance Auto Parts
Hyattsville
02.2016 - Current
- Managed daily operations to ensure seamless store functionality.
- Oversaw inventory management processes for optimal efficiency.
- Developed training strategies to enhance employee skills and knowledge.
- Trained employees on duties, policies and procedures.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Implemented customer service strategies to elevate client satisfaction levels.
- Analyzed performance metrics to identify opportunities for operational improvement.
- Resolved customer complaints swiftly while upholding high service quality standards.
- Established effective communication channels with staff to promote operational efficiency.
- Created a positive work environment through team-building activities that fostered collaboration.
Education
High School Diploma -
Parkdale High School
East Riverdale MD06-2009
Skills
- Budgeting and expense control
- Inventory management
- Customer service and relations
- Staff scheduling and management
- Performance analysis
- Sales strategy and expertise
- Customer relationship management
- Employee training and development
- Problem solving
- Effective communication
- Team building and leadership
- Conflict resolution
- Decision making
- Profit and loss accountability
- Microsoft Office proficiency
- Business administration
- Cash handling
- Bilingual
- Reverse logistics
- Flexible hours
Certification
- Brake,engine performance, electrical system, steering and suspension certification
Accomplishments
Speed Perks, ACP, Battery Attachment winner for my district.
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Affiliations
- Inventory captain
Timeline
General Manager
Advance Auto Parts
02.2016 - Current
High School Diploma -
Parkdale High School