Tonee Spears
Baltimore
Summary
Resourceful and Attentive Customer Service Representative with over 8 years of experience in front desk work, call centers, remote service and in person. Utilized multiple systems and devices to ensure the best assistance possible whilst tending to clients.
Overview
10
10
years of professional experience
Work History
Warehouse Worker
Amazon Warehouse
06.2024 - 06.2025
- Worked with a team to ensure that packages were sent out in a timely matter
- Utilized hand eye coordination to ensure that each package was placed in it's proper location
- Payed extreme close attention to detail to scan the correct label on merchandise
Member Service Representative
TTEC
03.2023 - 07.2023
- Assisted members via phone with their banking inquiries.
- Utilized multiple screens and programs to navigate through customer information.
- Take calls in a call center setting
- Spoke with a smile and readiness to assist each member from the beginning of the day to the end of the day
Customer Service Representative
Cengage Group
10.2021 - 08.2022
- Helped customer order merchandise for their learning semesters.
- Worked with a team to ensure that we were delivering "Top of the Shelf" customer experience
Housekeeper
Barnes Jewish
07.2019 - 12.2019
- Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
- Inspected rooms after cleaning to ensure all areas were properly sanitized and maintained according to hospital standards
Sales/Customer Service
Ikea
05.2018 - 12.2018
- Answer phone calls and assist customers with questions ranging from store opening hours to delivery status.
- Utilized multiple systems, screens, and programs to ensure that customer was receiving the best service
- Participated in weekly team meetings to brainstorm how could our service as a whole be better
- Worked as a team to clear the call center queue by the end of the work day
Customer Service Representative
Ashley Furniture HomeStore
08.2016 - 05.2017
- Assist customers with scheduling their deliveries
- Take cash and credit card payments
- Call customers weekly with ETA updates
- Help customers apply for instore financing options
- Take incoming calls
- Answer questions about sales
- Count nightly deposits and record them in the daily funding report
- Check batch nightly
Baker
The Great Cookie
01.2015 - 07.2017
- Bake cookies
- Prepare drink orders
- Clean dishwater
- Count cash at end of shift
- Send in deposits to corporate
Education
High school or equivalent - General Studies
Kenwood High Ib And Sports Science
Essex, MD05.2017
Skills
- Childhood Development
- Problem Solving
- Patience
- Strong Communication
- Adaptability
- Organization
- Collaborative
- Empathy
- Active Listening
- Observation
- Creative
- House Keeping
Timeline
Warehouse Worker
Amazon Warehouse
06.2024 - 06.2025
Member Service Representative
TTEC
03.2023 - 07.2023
Customer Service Representative
Cengage Group
10.2021 - 08.2022
Housekeeper
Barnes Jewish
07.2019 - 12.2019
Sales/Customer Service
Ikea
05.2018 - 12.2018
Customer Service Representative
Ashley Furniture HomeStore
08.2016 - 05.2017
Baker
The Great Cookie
01.2015 - 07.2017
High school or equivalent - General Studies
Kenwood High Ib And Sports Science