Sumer Casey
Odenton
Summary
Motivated and detail-oriented professional with a strong background in intelligence analysis, customer service, and administrative coordination. Experienced in advising individuals, briefing leadership, and supporting informed decision-making through clear communication and accurate information management. Proven ability to build rapport, educate clients on complex topics, and maintain organized records. Eager to apply strong interpersonal and organizational skills in a student-focused academic advising role.
Overview
9
9
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
04.2023 - 07.2023
- Handled customer financial transactions including deposits, withdrawals, and account servicing with accuracy.
- Provided customer service and support during in-person and phone-based banking transactions.
- Advised customers on financial programs and services to support their financial well-being.
- Educated clients on banking products including accounts, credit cards, and certificates of deposit.
Intelligence Specialist
US Navy
07.2014 - 01.2022
- Managed and disseminated real-time, sensitive all-source, targeting, and cyber intelligence reports to senior decision-makers.
- Developed targeting packages and operational intelligence for strategic mission planning.
- Maintained and updated situational awareness products using ongoing all-source reports.
- Tracked malicious cyber actors and emerging threats to national security.
- Created and delivered detailed briefings to support upward information flow and leadership awareness.
Travel and Pay Administrator
US Navy
01.2017 - 11.2019
- Coordinated complex travel arrangements including flights, hotels, and rental cars for official military travel.
- Managed and updated payroll information, ensuring timely and accurate compensation for all personnel.
- Maintained confidential administrative records with precision and accountability.
Education
Bachelor of Science - Homeland Security
American Military University
Charles Town, WV09-2025
Skills
- Interpersonal Communication
- Client & Customer Service
- Information Management
- Attention to Detail
- Organizational & Time Management
- Data Analysis & Reporting
- Confidentiality & Integrity
- Decision-Making Support
- Conflict Resolution
Timeline
Member Service Representative
Navy Federal Credit Union
04.2023 - 07.2023
Travel and Pay Administrator
US Navy
01.2017 - 11.2019
Intelligence Specialist
US Navy
07.2014 - 01.2022
Bachelor of Science - Homeland Security
American Military University
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