Susan Coghlan
Summary
A highly motivated, detail-oriented, professional with solid administrative, event planning, leadership, graphic design, social media, marketing, and communication experience. Enjoy a fast-paced and collaborative work environment. Highly organized with the proven ability to manage people, multiple projects and deadlines. A team player who thrives in a collaborative environment. A strong work ethic combined with a commitment to excellence. View challenges as opportunities for knowledge and growth.
Overview
29
29
years of professional experience
Work History
Account Manager/Executive Assistant/Office Manager
HATCH EXHIBITS
10.2019 - Current
- Collaborate with sales team to prepare pricing proposals
- Develop and build relationships with clients
- Project management
- Lead weekly interdepartmental production meetings
- Make travel arrangements
- Plan and organize team lunches and events
- Arrange transportation, labor, and show services for multiple clients attending trade shows
Customer Service Manager
SHIELD PALS (subsidiary of Hatch Exhibits)
05.2020 - 12.2023
- Managed the Customer Service department
- Processed incoming orders and close out completed orders using WIX and XPS Shipper
- Resolved customer complaints
- Worked with Marketing Team to grow customer base
Independent Gold Premier Consultant
PERFECTLY POSH
01.2015 - 09.2021
- Independent Gold Premier Consultant (top1%) for a direct sales company
- Sold self-care products
- Created digital content to promote the business while adhering to corporate marketing criteria
- Used social media platforms to promote sales and brand recognition
- Led a team of approximately 400 consultants and regularly encouraged, motivated, supported, challenged, and celebrated them
- Led training sessions and gave presentations to audiences ranging from 10 – over 500 people
Community Outreach Coordinator
HARPER’S CHOICE COMMUNITY ASSOCIATION (HCCA)
03.2014 - 11.2016
- Planned, organized, promoted, and managed large community events such as pool parties, National Night Out, Appraisal Roadshow, Searching for Spring, Pizza with Santa, and Community Meetings
- Promoted events and shared information via social media, websites, email, and printed publications
- Redesigned the HCCA website
- Created a separate website for Kahler Hall, the rental venue that HCCA manages
- Assisted the Manager with tours, bookings, and payments
- Produced weekly electronic and bi-monthly printed newsletters
Marketing Manager
ICANOTES
06.2013 - 03.2014
- Provided customer service and support to current and prospective customers via multiple communications channels: phone, email, and online chat
- Set up new accounts
- Scheduled training and demos
- Assured documentation was up to date in lead and sales tracking/CRM software
- Addressed and resolved customer concerns and complaints received via multiple communications channels
- Prepared quotes and negotiated fees for prospective customers
Paraeducator
HOWARD COUNTY PUBLIC SCHOOL SYSTEM
08.2012 - 06.2013
- Provided support to a General Education PreK teacher in a co-taught class of 14-19 low-income and/or children with special needs for a Regional Early Childhood Center
- Assisted with lesson planning and preparation
- Led small groups to teach math, science, language arts, and art
- Provided additional educational support as needed
Content Developer and Social Media Consultant
REDWRITES
04.2008 - 08.2012
- Responsible for writing and editing content for websites and business blogs
- Experience developing websites from architecture and layout to design and maintenance
- Help people communicate clearly, effectively, and concisely in online media
- Help clients use Twitter, Facebook and LinkedIn to grow business
Marketing Manager
GRANT THORNTON, LLC
04.2002 - 03.2003
- Responsible for proposal development and production requirements including writing, editing, and assuring adherence to corporate standards
- Managed branch participation in telemarketing campaign
- Designed, developed and produced Marketing Manual outlining my duties so that office personnel could continue my projects in my absence
Marketing Coordinator
ADC, SYSTEMS INTEGRATION DIVISION
06.1998 - 12.2001
- Responsible for internal and external Marketing Communications needs including development and production of collateral, newsletters, graphics, and advertisements; management and coordination of public relations activities; planning, management, and coordination of special events such as industry trade shows, employee parties, and off-site meetings
- Recruiting Assistant
- Provided administrative support to the Internal Marketing Department
- Responsibilities included management of recruiting requisition system; maintenance of electronic personnel records; preparation of monthly recruiting metrics report; maintenance of building security system; submission of articles to monthly employee newsletter
Customer Service Specialist
SYSTEM ONE TECHNICAL
07.1996 - 08.1997
- Provided administrative support to recruiters and office staff
- Conducted new associate orientation explaining benefits, policies, and procedures
- Provided Internet research expertise to recruitment and sales staff by sourcing candidates and identifying potential client companies
Education
BA - American Studies
UMBC
Baltimore, MDSkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relationship management
- Relationship building
- Customer relationships
- Goal oriented
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
Timeline
Customer Service Manager
SHIELD PALS (subsidiary of Hatch Exhibits)
05.2020 - 12.2023
Account Manager/Executive Assistant/Office Manager
HATCH EXHIBITS
10.2019 - Current
Independent Gold Premier Consultant
PERFECTLY POSH
01.2015 - 09.2021
Community Outreach Coordinator
HARPER’S CHOICE COMMUNITY ASSOCIATION (HCCA)
03.2014 - 11.2016
Marketing Manager
ICANOTES
06.2013 - 03.2014
Paraeducator
HOWARD COUNTY PUBLIC SCHOOL SYSTEM
08.2012 - 06.2013
Content Developer and Social Media Consultant
REDWRITES
04.2008 - 08.2012
Marketing Manager
GRANT THORNTON, LLC
04.2002 - 03.2003
Marketing Coordinator
ADC, SYSTEMS INTEGRATION DIVISION
06.1998 - 12.2001
Customer Service Specialist
SYSTEM ONE TECHNICAL
07.1996 - 08.1997
BA - American Studies
UMBC
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