Susan Stutzman
Odenton,MD
Summary
Detail-oriented professional with a solid background in operations, client service and various levels of administrative support. Proven ability to streamline processes and enhance workflow, leading to improved efficiency and client retention rates.
Overview
15
15
years of professional experience
Work History
Realtor
Keller Williams Flagship
Millersville, MD
09.2019 - Current
- Guided clients through home buying and selling processes, ensuring compliance with local regulations.
- Developed comprehensive marketing strategies to enhance property visibility and attract potential buyers.
- Conducted market analysis to determine competitive pricing and optimize client offerings.
- Negotiated contracts effectively, securing favorable terms for clients while minimizing risks.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
Transaction Management
The Braun Team With Keller Williams Flagship
Millersville, MD
01.2025 - Current
- Collaborated closely with agents, lenders, attorneys, and title companies for smooth transaction management.
- Improved efficiency in transaction management by streamlining communication between all parties involved in a sale or purchase process.
- Facilitated all administrative function of a real estate transaction from first initial appointment through closing.
- Maintained strict contractual deadlines and addressed any issues that would delay settlement.
Office Coordinator
First Call Medical Center
Gambrills, MD
09.2022 - 04.2024
- Coordinated daily office operations to ensure efficient workflow and support staff activities.
- Managed scheduling and appointment systems to optimize patient flow and service delivery.
- Developed and maintained filing systems for patient records, ensuring compliance with regulations.
- Facilitated communication between departments to enhance collaboration and operational efficiency.
- Implemented process improvements that enhanced patient intake procedures and reduced wait times.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
Owner/ CFO
STUTZCO
Pasadena, MD
04.2011 - 10.2016
- Developed and implemented operational strategies to enhance service efficiency and customer satisfaction.
- Managed daily business operations, ensuring compliance with industry standards and regulations.
- Established vendor relationships to secure quality materials at competitive prices, reducing operational costs.
- Managed financial aspects of the business, including budgeting, and financial reporting.
- Addressed any client or employee concerns in a prompt, professional manner.
Education
High School Diploma -
Old Mill Senior High
Millersville, MD06-1991
Some College (No Degree) -
Anne Arundel Community College
Arnold, MDSkills
- Transaction management
- Relationship building
- Verbal and written communication
- Client service
- Operations management
- Financial management
- Business development
- Negotiation
- Administrative oversight
- Attention to detail
- Time management
- Problem-solving skills
Timeline
Transaction Management
The Braun Team With Keller Williams Flagship
01.2025 - Current
Office Coordinator
First Call Medical Center
09.2022 - 04.2024
Realtor
Keller Williams Flagship
09.2019 - Current
Owner/ CFO
STUTZCO
04.2011 - 10.2016
High School Diploma -
Old Mill Senior High
Some College (No Degree) -
Anne Arundel Community College