Susan Turner
Pasadena
Summary
Dynamic Store Manager with proven success at 7-11, excelling in customer service and team leadership. Expert in inventory control and problem-solving, I foster positive customer relations and enhance employee performance through effective training and mentoring. Committed to maintaining a clean, safe environment while driving operational efficiency and achieving sales goals.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
32
32
years of professional experience
Work History
Store Manager
7-11 Convenience Store
09.1993 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions and vacations for all employees.
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Friendly and positive
- Team leadership
- Inventory control
- Recruitment and hiring
Timeline
Store Manager
7-11 Convenience Store
09.1993 - Current
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