Susan Wink
Huntingtown
Summary
Dedicated professional with extensive experience in accounts receivable and customer service. Known for strong problem-solving abilities and effective collaboration with cross-functional teams to enhance collection processes and elevate customer satisfaction.
Overview
32
32
years of professional experience
Work History
Accounts Receivable Analyst
S Freedman & Sons
Landover, MD
08.2018 - 04.2026
- Analyzed accounts receivable aging reports to identify discrepancies and improve cash flow management.
- Coordinated with cross-functional teams to resolve billing disputes and streamline collection processes.
Customer Service Representative
Cantwell Cleary Company
Elkridge, MD
12.2009 - 08.2018
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Managed order processing and ensured timely delivery of products to enhance customer satisfaction.
- Trained new team members on company policies, systems, and customer service best practices.
- Implemented process improvements that streamlined workflows and increased operational efficiency.
Office Manager
Carpet Discounters LLC
Bowie, MD
01.1994 - 12.2008
- Streamlined office operations to enhance workflow efficiency and reduce overhead costs.
- Implemented inventory management systems to track supplies and optimize procurement processes.
- Supervised administrative staff, fostering a collaborative environment and improving team performance.
- Developed training programs for new hires, ensuring seamless onboarding and integration into company culture.
- Oversaw scheduling and coordination of meetings, enhancing communication among departments and external partners.
- Managed vendor relationships to negotiate favorable terms and secure quality services for office needs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
High School Diploma -
Largo Sr. High
Largo, MDSkills
- Microsoft Excel
- Payment negotiations
- Accounts receivable software
- Invoice processing
- Cash application
- Dispute resolution
- Debt collection
Timeline
Accounts Receivable Analyst
S Freedman & Sons
08.2018 - 04.2026
Customer Service Representative
Cantwell Cleary Company
12.2009 - 08.2018
Office Manager
Carpet Discounters LLC
01.1994 - 12.2008
High School Diploma -
Largo Sr. High