Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Susana Hernandez

Capitol Heights

Summary

Dynamic Medical Assistant with extensive experience at Dr. Nikki Ezeani, DNP, excelling in patient care and clinical documentation. Proficient in vital sign measurement and electronic health records, I effectively educate patients while ensuring seamless appointment scheduling. Recognized for my attention to detail and strong communication skills, I enhance patient experiences and support healthcare teams. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Medical Assistant

Dr. Nikki Ezeani, DNP
Lomack Primary Care, INC Silver Spring, Maryland
07.2018 - 12.2021
  • Assisted in patient intake and maintained accurate medical records.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Documented notes during patient visits.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Collected samples from patients for laboratory testing purposes.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.

Medical Assistant

Dr. Elwood S. Holland, MD Family practice
Cheverly, Maryland
11.2018 - 02.2020
  • Scheduled patient appointments using electronic health record system.
  • Assisted in patient intake by collecting medical histories and information.
  • Educated patients on follow-up care and medication instructions as needed.
  • Coordinated laboratory tests and ensured timely results for physician review.
  • Answered incoming calls, scheduled appointments, and provided general information to callers.
  • Set up appointments for physician visits and procedures using calendar software.
  • Completed various clerical tasks such as typing letters, completing forms.
  • Processed payments for services rendered accurately and efficiently.
  • Attended meetings related to practice operations as required.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Routed laboratory or diagnostic results to appropriate staff.

Education

High School Diploma -

Columbia Heights Educational Campus
3101 16th St NW, Washington, DC 20010

Skills

  • Vital sign measurement
  • Electronic health records
  • Patient intake procedures
  • Laboratory specimen collection
  • Diagnostic testing
  • Appointment scheduling
  • Clinical documentation
  • Insurance verification
  • Patient education
  • Effective communication
  • Problem solving
  • Time management
  • Team collaboration
  • Attention to detail
  • Team management and supervision
  • Simple dressings
  • Patient assessments and care
  • Professional bedside manner
  • Vital signs monitoring
  • Data entry
  • Phlebotomy techniques
  • Lab equipment calibration
  • Direct patient care
  • Ear irrigation
  • Clinical trial support
  • Restocking lab supplies
  • Check-in coordination
  • CPR
  • Phlebotomy
  • Family education
  • Patient scheduling
  • Respiratory equipment utilization
  • Vital signs and examinations
  • Payment collection

Languages

English And Spanish
Professional

Timeline

Medical Assistant

Dr. Elwood S. Holland, MD Family practice
11.2018 - 02.2020

Medical Assistant

Dr. Nikki Ezeani, DNP
07.2018 - 12.2021

High School Diploma -

Columbia Heights Educational Campus

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Susana Hernandez