Jordan Abbott
Upper Marlboro
Summary
Highly motive and results driven professional with 10+years of experience in various roles including Security, Customer Service, Sales, and First Aid who continuously demonstrates the ability to be adaptable to any situation and is highly qualified to work in any fast paced environment with a proven track record of success.
Overview
10
10
years of professional experience
Work History
Communications Specialist
Erickson Senior Living
Silver Spring, MD
03.2024 - Current
- Assisted residents with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
- Implemented specific client requests to customize their printed materials according to desired specifications.
- Operated industrial copier used to fulfill specific department print jobs and copy request by set deadlines
Security Officer
Erickson Senior Living
Springfield VA
03.2023 - 09.2023
- Acted quickly during emergency situations to reduce opportunity for injuries to residents
- Certified in EMR
- Maintained a safe environment for employees and visitors through continuous risk assessment.
- Conducted regular latch patrols in order to ensure resident safety
- Specialized in Access control at gatehouse while adhering to campus visitation policies
Security Officer
Admiral Security Services
03.2022 - 03.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Patient Transport Aide
MedStar Washington Hospital Center- Cardiac Rehabilitation
Washington, DC
03.2021 - 03.2022
- Ensured patient safety by adhering to proper lifting techniques, infection control protocols, and equipment maintenance standards.
- Maximized transport efficiency by promptly returning equipment to designated storage areas after use, ensuring availability for other staff members as needed.
- Enhanced patient comfort during transport by assisting with positioning and adjusting equipment as needed.
- Assisted medical personnel during emergency situations, providing swift transport of patients to appropriate treatment areas.
Sales Associate
Macys Department Store
08.2019 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Shift Supervisor
Starbucks
Washington, DC
04.2015 - 08.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
High School Diploma - General Studies
Charles H Flowers
Springdale MD09.2012
Skills
- Customer service
- Organizational skills
- Problem-solving
- Multitasking Abilities
- First Aid
- Licensed Security Guard
- CPR/AED certified
Timeline
Communications Specialist
Erickson Senior Living
03.2024 - Current
Security Officer
Erickson Senior Living
03.2023 - 09.2023
Security Officer
Admiral Security Services
03.2022 - 03.2023
Patient Transport Aide
MedStar Washington Hospital Center- Cardiac Rehabilitation
03.2021 - 03.2022
Sales Associate
Macys Department Store
08.2019 - 03.2021
Shift Supervisor
Starbucks
04.2015 - 08.2019
High School Diploma - General Studies
Charles H Flowers