Suzanne Kenney
Suitland
Summary
Dynamic healthcare professional with extensive experience at Children's School Services, excelling in health assessments and crisis intervention. Proven ability to enhance student care through effective medication administration and incident reporting. Recognized for fostering collaboration among healthcare teams to ensure optimal outcomes for students facing health challenges.
Overview
42
42
years of professional experience
Work History
School Nurse
Childrens School Services
Washington
01.2010 - Current
- Provided direct health care services to students involving triage, evaluation, and first aid care for illness and injury.
- Implemented normal growth and development screenings to identify health problems.
- Advised parents and guardians about their child's health status at school or home.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Investigated incidents of abuse or neglect reported by faculty members or other staff members.
- Participated in meetings with other healthcare professionals to discuss best practices for providing quality care to students.
- Assisted in the management of communicable diseases among students.
- Monitored immunization requirements for all enrolled students.
- Reviewed and updated existing protocols for various health-related topics such as allergies or asthma attacks.
- Evaluated students with health concerns or injuries to develop plan of care or provide reference to appropriate healthcare providers.
- Administered and supervised administration of prescription medication to students.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Covid-19 Call Center Advisor
Mayor M. Browser, Maypr of Washington, DC
Washington
04.2020 - 11.2020
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Provided customer service and technical support to customers via phone, email, and chat.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Participated in training sessions designed to enhance job knowledge and improve performance.
- Offered resolutions to de-escalate calls and solve customer issues.
- Monitored incoming calls and emails for resolution purposes.
- Performed follow-up calls to ensure customer satisfaction with services provided.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Mental Health Specialist
St. Elizabeth's Hospital
Washington
06.1983 - 05.2006
- Provided case management services to ensure continuity of care across multiple settings.
- Provided crisis intervention services in emergency situations.
- Referred clients to external resources for additional support.
- Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
- Prepared evaluation reports based on diagnostic tools.
- Participated in regular team meetings with other clinicians to discuss cases and review treatment plans.
- Assisted in developing action plans for individuals at risk of suicide or self-harm behaviors.
- Counseled family members to assist in understanding, dealing with or supporting clients or patients.
- Guided clients in developing skills or strategies for dealing with problems.
Education
Associate of Applied Science - Liberal Arts And Sciences
PG Community College
Maryland, 05-2010
Nursing Education
Medtech School of Nursing
Alexandria, VA05-1996
Skills
- Health assessment
- Medication administration
- Immunization management
- Crisis intervention
- Care coordination
- Incident reporting
Accomplishments
- Received awards for outstanding perfprmances as a team player
Timeline
Covid-19 Call Center Advisor
Mayor M. Browser, Maypr of Washington, DC
04.2020 - 11.2020
School Nurse
Childrens School Services
01.2010 - Current
Mental Health Specialist
St. Elizabeth's Hospital
06.1983 - 05.2006
Associate of Applied Science - Liberal Arts And Sciences
PG Community College
Nursing Education
Medtech School of Nursing
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