SVETOZAR ADAMOV

Technical Support Engineer

Oculeus ITS

09.2022 - Current

Experience in creating dockerized containers and orchestrating them on Linux Systems
Junior SQL knowledge, experience in working with PostgreSQL, MySQL, MsAcces
Working with antifraud software preventing fraudulent traffic using the web version or sql queries depending on the issue, configuring scenarios and providing support to the mobile operator via-email
Nginx configuration skills
Experience working with git lab
Good knowledge of protocols such as DHCP, DNS, NAT, ARP, BGP, HTTP and applying the knowledge in the work field
Setting up a SMTP server to send out email to the support, when an error appears using Zabbix
Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
Maintained servers and systems to keep networks fully operational during peak periods.
Installing Zabbix monitoring service and agents to different clients behind VPNs for data collection, active and passive checks, email alert notification triggered on the ERROR notification in the log files on our clients system
Experience in building basic networks and configuring them using Netkit on Linux OS and Cisco Packet tracer
Virtual Box and Vmware administration skills obtained in this project
Administration of software and services running under Linux images on the clients side and troubleshooting connectivity errors
Switch configuration (Cisco, Nextone) applying and changing the routing options
On this project I had the tasks to deploy our new CRM software and install it on our clients servers
I worked with git repositories and scripts to deploy the system, also troubleshooting the network issues such as firewall permissions on ports, ip route configuration
I had experience working with Nginx while deploying our software
With more experience I worked with docker containers with an image of Linux serving as a proxy to clients servers, I was responsible to create the image and to compose the container up and using the SSL certificate and key create a VPN instance accessible to us
Installing and deploying our database using PostgreSQL 14 and basic SQL scripts
Installing Zabbix monitoring service in our office and configuring passive and active checks on our clients systems and email notification on any errors in logs of our services
Developed documentation to support team on how to access logfiles used by our CRM in order to solve tickets sent by the clients and to easier describe the bug to the Development department
Checking the processes running under the user, status of services responding for collecting data and rating the traffic sent by our clients set rate
Experience in working in ticketing systems providing clients software support of our billing and rating software that we provide
Working with LVL 2 support tasks not only performing the changes in the software itself, but determining issues in connectivity and logs of services which were deployed on VMs running under Linux systems
And contacting the development team to find a solution, the Endava funded online course on Manual Testing gave me a good structure and understanding on how the model of problem solving should work in IT business and applied it to support
Docker container orchestration and creating VPN instances using docker.

Dispatcher

DPS Trucking

06.2019 - 07.2020

Dispatching and communicating with drivers and company owners
Negotiating with brokers on freight prices to get the best possible for the route
Dealing with the paperwork signing the load rate confirmations(contracts on the load), setting up with new brokers
Be a middle-man between broker and company owner
Creating a strategy or a route which will correspond to any requirements, that have been agreed between me an the company owner.

Web designer

DevelopmentAid

06.2018 - 01.2018

Creating landing pages using Photoshop, Illustrator and etc
Editing title photos for articles
Learning the basics of web-design during the intern summer course for students
Learning on how to use the basic designer tools as HTML, CSS
Understanding what is UI and creating designs based on user requirements
Working remotely part time from September 2018- May 2019, due to showing good results.

Summary

Overview

Work History

Technical Support Engineer

Dispatcher

Web designer

Education

PostgreSQL Database Administration on Windows/Linux -

BSc Prosthetics and Orthotics -

High School and School -

Skills

Languages

Timeline

Technical Support Engineer

Dispatcher

Web designer

PostgreSQL Database Administration on Windows/Linux -

BSc Prosthetics and Orthotics -

High School and School -

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