SYDNEY KIENG
Baltimore
Summary
Results-driven team player with a passion for streamlining processes and fostering collaboration. Experienced in effectively managing high-volume workloads and working with cross-functional teams to ensure completion of projects. Adept at troubleshooting and identifying areas for improvement.
Overview
4
4
years of professional experience
Work History
Manager
Cookies Baltimore
Baltimore
2025.10 - Current
- Oversaw daily store operations to ensure a welcoming environment.
- Resolved customer inquiries and complaints efficiently and effectively.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with industry regulations and company policies.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Budtender
Curio Wellness / Far & Dotter
Pikesville
2025.02 - 2025.10
- Guided customers in selecting suitable products tailored to individual needs and preferences.
- Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.
- Informed customers on responsible consumption practices including dosage control and safe storage methods to promote safe usage.
- Addressed customer complaints promptly, ensuring high satisfaction and loyalty.
- Verified customer identification to ensure they met age requirements for purchasing marijuana products.
- Kept up-to-date records of all transactions in compliance with state regulations.
- Assisted management in training new budtenders on policies and procedures.
- Participated in team meetings to discuss sales goals and strategies.
Client Service Representative
Holland and Sherry
Elkridge
2024.04 - 2025.02
- Managed client inquiries through phone, email, and in-person communications.
- Provided customer service support to clients in a timely and efficient manner.
- Assisted clients with product selection and order placements efficiently.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Built sustainable client relationships based on trust by applying excellent communication and interpersonal skills.
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
- Collaborated with design team to ensure client specifications were met accurately.
Designer
Pottery Barn
Towson
2023.08 - 2024.04
- Collaborated on selecting materials including paint colors, wall coverings, flooring options, lighting fixtures, and window treatments to enhance overall design.
- Tracked and organized all project-related purchases to ensure budget compliance and timely delivery.
- Advised clients on how best to utilize available space within their homes or businesses.
- Guided clients in optimizing space utilization within their homes or businesses to improve functionality and aesthetics.
- Maintained accurate records of all purchases made during a project.
- Welcomed customers warmly at the entrance to assess their needs.
- Provided information about products and services available to customers.
- Assisted customers with returns, exchanges, refunds, and other transactions.
- Followed up with customers after purchase to ensure satisfaction.
Manager
Homesense
Columbia
2022.10 - 2023.08
- Collaborated with departments to complete store moves efficiently.
- Communicated and encouraged team to reach goals for credit card applications.
- Motivated team to achieve targets for credit card applications.
- Managed section of store, maintaining fresh endcaps and impact tables.
Education
ASSOCIATE ARTS, A.A - GRAPHIC DESIGN
Anne Arundel Community College
Arnold, MdSkills
- Staff management
- Strategic Planning
- Operational Coordination
- Client consultation
- Regulatory Compliance
- Project Presentations
- Customer Support
- Client Satisfaction
- Tech-Savvy
- Point-of-sale system
- Product knowledge expertise
- Team Collaboration
- Collaboration Skills
Hobbies and Interests
- Featured in 'The Vinyl: Photographers Impacted by Covid-19' http://www.thevinylrecord.com/thevinyl-exclusive-an-interview-with-sydney-kieng-photographer/
- Featured on www.MusicRecallMagazine.com 'Photo Review: Wallows Keeps The Fans Not 'Bored' In Baltimore' https://www.musicrecallmagazine.com/concert-reviews/photo-review-wallows-keeps-the-fans-not-bored-in-baltimore/
References
References available upon request
Timeline
Manager
Cookies Baltimore
2025.10 - Current
Budtender
Curio Wellness / Far & Dotter
2025.02 - 2025.10
Client Service Representative
Holland and Sherry
2024.04 - 2025.02
Designer
Pottery Barn
2023.08 - 2024.04
Manager
Homesense
2022.10 - 2023.08
ASSOCIATE ARTS, A.A - GRAPHIC DESIGN
Anne Arundel Community College