SYDNEY LANGLEY
Oxon Hill
Summary
Dedicated and professional with a strong skill set in customer service, time management, and trend tracking. Excel in troubleshooting problems and creating effective solutions. Possess excellent verbal and written communication skills with a proven track record of cultivating positive relationships and surpassing goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Wingate Companies
04.2024 - Current
- Verified tenant incomes and other information before accepting lease applications.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Planned special events such as lotteries, dedications and project tours.
- Generated leads for sales and rental properties through cold calls and referrals.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Responded to requests and scheduled appointments for property showings.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Distributed and followed up on tenant renewal notices.
- Greeted clients, showed apartments, and prepared leases.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Implemented digital marketing techniques to enhance customer experience and increase customer engagement.
- Devised social media strategies and outreach by generating content ideas and highly-visual digital marketing content.
- Employed working knowledge of word processing, spreadsheets, Excel and graphics.
Concierge
Planned, Concierge
11.2023 - 04.2024
- Greeted guests upon arrival and provided personalized assistance
- Conducted property tours for potential residents, showcasing available units and amenities
- Ensured cleanliness of the lobby area by coordinating with housekeeping staff regularly
- Answered phone calls and emails, addressing inquiries and requests in a timely manner
- Handled guest complaints professionally and resolved issues promptly
- Collaborated with security personnel in case of emergencies or safety concerns
- Managed administrative tasks such as maintaining logs, filing documents, and updating databases
- Offered recommendations for local attractions, activities, and dining options to enhance guest experiences
- Maximized guest satisfaction with prompt service for property-related requests, amenities needs, and services
- Kept high standards of personal appearance and grooming while working
- Worked with translators for guests speaking foreign languages
- Logged and delivered packages, mail, and messages to guests
Amazon Delivery driver
Capital Shipping
08.2023 - 12.2023
- Operated various types of vehicles depending on specific delivery requirement such as vans or box trucks
- Obtained signatures from customers upon delivery to confirm receipt of goods
- Loaded and unloaded delivery vehicles with various products
- Inspected delivery vehicle for mechanical issues before starting the route
- Provided excellent customer service by addressing any questions or concerns during deliveries
- Kept the vehicle clean and organized its interior to maintain a professional appearance during customer interactions
- Communicated with dispatchers to stay updated on any changes in routes or schedules
- Collaborated with other drivers to discuss challenges and share best practices for improving efficiency in future deliveries
Server
Beeliner Diner
02.2023 - 08.2023
- Trained new server hires on proper protocols and procedures followed at the establishment
- Adhered to local health code regulations by regularly washing hands and sanitizing surfaces throughout shift
- Provided exceptional customer service by addressing and resolving guest concerns or complaints
- Processed cash, credit card, and gift card transactions securely using POS software
- Completed side work tasks such as rolling silverware, polishing glassware, or refilling condiments during downtime periods
- Collaborated with kitchen staff to communicate special requests or modifications from guests accurately
- Offered assistance to bartenders during busy periods by taking drink orders from bar patrons
Sales Associate
Nike
05.2019
- Offered alternative recommendations when desired products were out of stock or unavailable
- Provided exceptional customer service by addressing individual needs effectively
- Utilized POS system for processing transactions, returns, and exchanges
- Restocked inventory as needed to ensure merchandise availability
- Collaborated with team members to meet daily sales targets
- Handled customer complaints professionally and resolved issues promptly
- Demonstrated strong knowledge of products and promotions to increase sales revenue
- Maintained clean and organized sales floor to improve store appearance
- Ensured proper pricing signage was displayed throughout store
- Participated in ongoing training regarding new products or company policies
- Set up promotional displays according to company guidelines
- Assisted customers with product questions, selections, and purchases
- Performed opening and closing procedures, including securing store
Server
Top Golf
03.2019
- Delivered food orders promptly, ensuring correct presentation and temperature
- Prepared ingredients for daily menu items by washing, peeling, and cutting fruits and vegetables
- Presented dishes attractively by garnishing with herbs or sauces before serving
- Maintained proper food storage conditions by labeling containers with dates and rotating stock
- Collaborated with servers and cooks to maintain a clean working environment during busy shifts
- Mixed and assembled salads, sandwiches, and other cold dishes
- Checked inventory levels of ingredients and notified supervisors when supplies were low
- Followed food safety guidelines to ensure safe food handling practices
Medical Office Assistant
Physical Therapy Sports and Assessment Center
05.2015
- Filed patient records efficiently and maintained confidentiality of sensitive information
- Prepared examination rooms by ensuring cleanliness and proper equipment setup
- Scheduled patient appointments, both in-person and over phone
- Greeted patients and collected necessary personal information for appointments
- Performed routine clerical tasks such as typing, faxing, copying, and maintaining office supplies inventory
Education
Journalism -
Georgia State University
Atlanta, GA01.2020
Skills
- Conflict resolution
- Strong communication
- Public speaking
- Organizational capabilities
- Adaptability
- Flexibility
- Microsoft Office Suite
- Client retention
- Resident assistance
- Community Engagement
- Sales and marketing aptitude
- Creative problem solving
Certification
- Adobe Certified Expert (ACE) - Adobe Systems.
Timeline
Leasing Consultant
Wingate Companies
04.2024 - Current
Concierge
Planned, Concierge
11.2023 - 04.2024
Amazon Delivery driver
Capital Shipping
08.2023 - 12.2023
Server
Beeliner Diner
02.2023 - 08.2023
Sales Associate
Nike
05.2019
Server
Top Golf
03.2019
Medical Office Assistant
Physical Therapy Sports and Assessment Center
05.2015
Journalism -
Georgia State University
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