Sydney Pfeifer
Glen Burnie
Summary
Adaptable and proactive individual with robust communication and multitasking skills in the hospitality industry. Known for effectively managing high-pressure situations while ensuring exceptional service and operational excellence. Dedicated professional with strong customer service skills. Experienced in enhancing guest experiences and effectively coordinating team operations. Committed to maintaining a welcoming atmosphere and exceeding expectations.
Overview
4
4
years of professional experience
Work History
Host/Busser/Server Supervisor
The Lodge Pasadena
Pasadena, MD
03.2025 - Current
- Greeted and seated guests, ensuring positive first impressions.
- Managed reservation systems, optimizing table turnover and guest flow.
- Coordinated with servers to streamline service and enhance guest experiences.
- Responded to guest inquiries, providing information on menu offerings and specials.
- Assisted in training new hosts on operational procedures and customer service standards.
- Maintained cleanliness and organization of dining area, promoting a welcoming atmosphere.
- Monitored wait times effectively, enhancing overall dining efficiency for guests.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Assistant Baker
Panera Bread
Pasadena, MD
08.2022 - 03.2025
- Assisted in preparing and baking a variety of breads and pastries.
- Monitored ingredient inventory, ensuring timely replenishment for smooth operations.
- Maintained cleanliness and organization in baking area to adhere to health standards.
- Trained new staff on baking techniques and safety protocols for consistency.
- Implemented quality control measures to enhance product freshness and taste.
- Supported management in achieving daily production goals through effective teamwork.
- Demonstrated adaptability by quickly learning new techniques and recipes when changes were introduced to the menu or production methods.
- Washed dishes and sanitized prep area at end of each shift.
- Gained proficiency in operating various baking equipment, ensuring consistent product quality while minimizing downtime due to maintenance issues.
- Assisted head baker in creating unique and innovative recipes, resulting in a diverse and appealing product selection.
Education
MFRI Professional Courses
University of Maryland, College Park
College Park, MD06-2028
High School Diploma -
Glen Burnie Highschool
Glen Burnie, MD05-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Team player mentality
- Adaptable to change
- Exceptional communication
- POS software
- Professional appearance
- Staff coordination
- Up-selling techniques
- First aid training
- Customer engagement
- Verbal and written communication
Timeline
Host/Busser/Server Supervisor
The Lodge Pasadena
03.2025 - Current
Assistant Baker
Panera Bread
08.2022 - 03.2025
MFRI Professional Courses
University of Maryland, College Park
High School Diploma -
Glen Burnie Highschool