Sydney Torres
Baltimore
Summary
Experienced with administrative support, including scheduling, correspondence, and office management. Utilizes organizational skills to maintain efficient workflows and ensure task completion. Knowledge of communication techniques to facilitate smooth interactions within team and with clients.
Overview
6
6
years of professional experience
Work History
Journey Preparation Assistant
Tauck World Discovery
05.2024 - Current
- Communicated with guests regarding upcoming trips and itineraries.
- Managed essential travel documentation with precision and confidentiality.
- Demonstrated superior guest service skills, ensuring a positive experience for all clients.
- Maintained proficiency in Excel for tracking and managing data.
- Exhibited exceptional attention to detail and ensured thorough follow-through on all assignments.
- Facilitated effective communication between guests and management to enhance customer satisfaction.
- Resolved guest inquiries and complaints promptly, ensuring positive experiences.
- Managed scheduling and coordination of multiple projects, ensuring timely completion and resource allocation.
Associate
Home Depot
10.2024 - 12.2024
- Processed customer transactions, including purchases, returns, and exchanges, with precision using POS systems.
- Delivered exemplary customer service by addressing inquiries, guiding customers to appropriate departments, and providing product information.
- Ensured strict adherence to company protocols for handling payments, gift cards, and promotional offers.
- Managed diverse payment methods, including cash, credit/debit cards, and checks, with accuracy and efficiency.
- Enhanced the shopping experience by promoting ongoing promotions, loyalty programs, and credit options.
- Maintained an organized cashier station, ensuring readiness with supplies such as bags and receipt paper.
- Resolved customer concerns promptly or escalated issues to management when necessary.
- Collaborated effectively with team members to ensure seamless workflow and superior customer service.
- Supported loss prevention initiatives and upheld safety standards to foster a secure environment.
- Streamlined inventory management processes, enhancing accuracy of stock levels and reducing discrepancies.
Crew Member
AMC Theaters
06.2023 - 08.2023
- Delivered outstanding guest service by addressing questions courteously and resolving concerns promptly.
- Maintained a calm demeanor to deter disruptive behavior and foster positive guest interactions.
- Multitasked effectively, including greeting guests, scanning tickets, checking IDs, and directing patrons.
- Employed strategic sales techniques to meet loyalty card sales goals and promote merchandise.
- Ensured the accuracy and security of cash, receipts, and tickets.
- Upheld strict ID verification policies and operated assisted movie-going equipment efficiently.
- Maintained cleanliness of all theater areas, including auditoriums, restrooms, and concession stands.
- Operated point-of-sale systems efficiently, processing transactions accurately and quickly.
Nanny
Ashley Williams
07.2021 - 08.2022
- Provided individualized care to a three-month-old child, addressing physical, emotional, social, and intellectual needs.
- Created a safe, nurturing, and stimulating environment to foster healthy development.
- Maintained cleanliness and organization of the child's spaces.
- Developed engaging educational activities to promote cognitive and social development.
- Implemented routines that fostered discipline and encouraged positive behavior reinforcement.
- Researched and integrated age-appropriate learning materials into daily routines.
- Prepared meals and snacks for children based on dietary guidelines.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
Basketball Team Manager
Bullard Havens Technical High School
10.2019 - 03.2022
- Supported players' medical, emotional, and physical needs.
- Organized and maintained personal and team documents.
- Coordinated schedules and ensured timely communication with all team members.
- Recorded and edited game footage, creating a comprehensive archive.
- Managed official and unofficial game logs accurately.
- Coordinated team logistics, including travel arrangements and equipment management.
- Developed practice schedules to optimize player performance and availability.
- Managed communication between coaching staff and players to streamline operations.
- Organized team events and fundraising initiatives to enhance community engagement.
- Mentored junior managers in operational procedures and team dynamics.
Education
Associate of Science - Nursing
The Community College of Baltimore County
Catonsville, MD06-2028
Skills
- Natural Leadership Abilities
- Strong Communication Skills
- Highly Motivated and Detail-Oriented
- Strategic and Analytical Thinker
- Exceptional Multitasking Capabilities
- Conflict De-escalation
- Relationship Building
- Detailed Oriented
Timeline
Associate
Home Depot
10.2024 - 12.2024
Journey Preparation Assistant
Tauck World Discovery
05.2024 - Current
Crew Member
AMC Theaters
06.2023 - 08.2023
Nanny
Ashley Williams
07.2021 - 08.2022
Basketball Team Manager
Bullard Havens Technical High School
10.2019 - 03.2022
Associate of Science - Nursing
The Community College of Baltimore County