Sydney Woodland
Laurel,MD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
City Of Laurel Government
11.2022 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Driver
FedEx
11.2021 - 11.2022
- Load packages onto my own truck and deliver them to the correct houses by myself.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Managed inventory tracking system to ensure proper documentation of all shipments delivered or picked up.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Obtained signatures from customers upon delivery of goods.
- Drove safely in various weather and road conditions to avoid accidents.
- Cleaned vehicle regularly to maintain professional appearance.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
Helper
FedEx
08.2020 - 11.2021
- Help drivers load packages into trucks and deliver them to the correct address.
House Keeper
Extended Stay America
05.2021 - 07.2021
- Perform housekeeper duties, tidying up rooms and making sure they're ready for the next guest.
Warehouse Associate
Amazon
01.2021 - 06.2021
- Sort and wrap packages, scan packages in, use pallet jacks to move pallets on and off the truck
Counselor
City of Laurel Summer Fun Camp
06.2019 - 08.2020
- Interact with children, help the directors so the camp runs smoothly, give ideas for fun activities throughout each week
- Bring enthusiastic, motivated and positive energy.
Cashier/Stocker
Food Lion
06.2017 - 08.2020
- Customer Service, interact with customers, help them locate items inside the store and help with taking customers groceries to the car
- Doing inventory and restocking shelves.
Team Member
Burger King
03.2019 - 09.2019
- Put orders into the system, communicate with customers and make orders.
Education
Associate of Arts -
Anne Arundel Community College
Arnold, MD12.2022
High School Diploma -
Laurel High School
Laurel, MD06.2019
Skills
- Customer service
- Communication
- Leadership
- Problem solving
- Computer skills
- Active listening
- Organization
- Flexibility
- Teamwork
- Data Entry
- Research
- Scheduling
- Filing
- Calendar Management
- Clerical Support
- Microsoft Word
- Strategic Planning
- Payroll and Budgeting
- Document Retrieval
- Spreadsheet Development
- Presentation Preparation
- Microsoft PowerPoint
- Attendance Record Management
- Time Management
- Scheduling and Calendar Management
- Data Management
- Excel Spreadsheets
- Microsoft Outlook
- Project Management
- Data Collection
Timeline
Administrative Assistant
City Of Laurel Government
11.2022 - Current
Driver
FedEx
11.2021 - 11.2022
House Keeper
Extended Stay America
05.2021 - 07.2021
Warehouse Associate
Amazon
01.2021 - 06.2021
Helper
FedEx
08.2020 - 11.2021
Counselor
City of Laurel Summer Fun Camp
06.2019 - 08.2020
Team Member
Burger King
03.2019 - 09.2019
Cashier/Stocker
Food Lion
06.2017 - 08.2020
Associate of Arts -
Anne Arundel Community College
High School Diploma -
Laurel High School
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