Syed Shafiq
Germantown
Summary
Dynamic professional with a strong background in customer service management and technical support. Known for effective communication and problem-solving skills, contributing to seamless operations and enhanced customer satisfaction in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Owner/Operator
Royal Exclusives Vape & Lounge
Germantown
01.2022 - Current
- Managed daily operations of a local vape lounge and retail space.
- Developed and implemented promotional events to enhance community engagement.
- Oversaw staff scheduling and training for optimal customer service.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
Information Technology Specialist
Montgomery County Board of Elections
Gaithersburg
04.2018 - 09.2021
- Troubleshot hardware and software issues for end-users, ensuring rapid resolution.
- Supported installation and configuration of new computer systems and applications.
- Maintained accurate documentation of IT processes and support requests to enhance knowledge sharing.
Education
High School Diploma -
Northwest High School
Germantown06-2014
Some College (No Degree) -
Montgomery College
Rockville, MDSkills
- Customer service management
- Technical troubleshooting
- Process documentation
- Operations management
- Relationship management
- Data analysis
- Attention to detail
- Problem solving
- Effective communication
- Researching skills
Languages
Hindi
Full Professional
Punjabi
Professional
Urdu
Full Professional
Timeline
Owner/Operator
Royal Exclusives Vape & Lounge
01.2022 - Current
Information Technology Specialist
Montgomery County Board of Elections
04.2018 - 09.2021
High School Diploma -
Northwest High School
Some College (No Degree) -
Montgomery College