Synenthia Crosby
Bowie
Summary
Healthcare Administration professional with experience in rural and community-based care coordination, Medicaid waiver programs, and interdisciplinary collaboration. Proven ability to assess community needs, manage service delivery, ensure regulatory compliance, and improve access to care for diverse populations. Strong communicator with leadership potential, data-driven decision-making skills, and a commitment to advancing health equity in underserved and rural communities.
Overview
20
20
years of professional experience
Work History
Supports Planner
Service Coordination, Inc
05.2024 - Current
- Coordinate person-centered services for individuals receiving Medicaid waiver benefits, supporting access to community-based care.
- Conduct comprehensive needs assessments and risk evaluations to ensure safe, effective, and compliant service delivery.
- Develop, implement, and maintain individualized service plans aligned with participant goals, state regulations, and program standards.
- Educate participants and families on benefits, rights, self-direction options, and available community resources.
- Monitor service delivery through ongoing contact and home/community visits to ensure quality, outcomes, and accountability.
- Collaborate with state agencies, healthcare providers, and community partners to ensure coordinated care across service systems.
- Maintain accurate documentation and reports in compliance with Medicaid and program requirements.
Rural Carrier Associate
USPS, United States Postal Service
04.2015 - 05.2022
- Delivered essential mail and packages across rural routes, supporting access to services in underserved areas.
- Maintained operational efficiency, route accuracy, and adherence to federal regulations.
- Built trusted relationships with rural residents through consistent, reliable service.
Customer Operations Experience
AT&T, Vesta (AT&T Unit), CarMax Auto Finance, CCH Small Firm Services, Sears
11.2007 - 01.2014
- Delivered high-quality customer service in regulated, high-volume environments.
- Managed sensitive information while maintaining confidentiality and compliance standards.
- Consistently met or exceeded performance metrics related to efficiency, quality, and customer satisfaction.
- Supported team development through mentoring and collaboration.
Medical Assistant
Roswell Family Medicine
01.2006 - 01.2007
- Supported clinical operations including vital signs, EKG/ECG, venipuncture, X-rays, and patient intake.
- Conducted patient call-backs and phone triage, communicating lab results clearly and compassionately.
- Assisted providers in delivering efficient, patient-centered care.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZSkills
- Rural & Community Health Operations
- Medicaid Waiver Programs & Compliance
- Care Coordination & Case Management
- Person-Centered Planning
- Needs & Risk Assessments
- Provider & Stakeholder Collaboration
- Health Equity & Access to Care
- HIPAA & Privacy Regulations
- Electronic Health Records (EHR)
- Data Documentation & Reporting
- Microsoft Office (Word, Excel, Outlook)
Timeline
Supports Planner
Service Coordination, Inc
05.2024 - Current
Rural Carrier Associate
USPS, United States Postal Service
04.2015 - 05.2022
Customer Operations Experience
AT&T, Vesta (AT&T Unit), CarMax Auto Finance, CCH Small Firm Services, Sears
11.2007 - 01.2014
Medical Assistant
Roswell Family Medicine
01.2006 - 01.2007
Bachelor of Science - Healthcare Administration
University of Phoenix