Synethia Pittman
Suitland
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Contact Center Representative
US Bank Service Center
Newark
01.2023 - Current
- Maintains professional telephone skills by adhering to Call Center quality standards and consistent use of the Call Center telephone dialog.
- Updated system with order specifics and customer details, preferences, and billing information.
- Updated databases with new and modified customer data.
- Consulted with customers to resolve service and billing issues.
- Led on- and off-site customer support teams across multiple time zones.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Resolved problems or discrepancies concerning customers' accounts.
- Handles new account opening inquiries.
- Responds to member inquiries regarding the operation of accounts, account usage charges, access to accounts, interest rates on savings and loan products, resolving account discrepancies, credit, debit and ATM cards, account information, loan applications and assisting members to make the most effective use of services
Property Manager
Extra Space Storage
District Heights
03.2020 - 04.2023
- Managed and oversaw operations, maintenance and administration of properties.
- Met with clients to negotiate management and service contracts.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Updated tenant and unit information to keep current in housing database.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Office Manager
AC By Marriott
Oxon Hill
08.2017 - 02.2021
- Created and managed budgets for travel, training, and team-building activities.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Delegated work to staff, setting priorities and goals.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Monitored inventory levels and placed orders when needed.
- Managed office inventory and placed new supply orders.
Education
High School Diploma -
Suitland High School
District Heights, Maryland06-2015
Skills
- Call center operations
- Customer data management
- Billing resolution
- Database updating
- Time management
- Attention to detail
- Multitasking Capability
- Recordkeeping strengths
Timeline
Contact Center Representative
US Bank Service Center
01.2023 - Current
Property Manager
Extra Space Storage
03.2020 - 04.2023
Office Manager
AC By Marriott
08.2017 - 02.2021
High School Diploma -
Suitland High School