Teonya Fowler - Senior Administrator / Medical Office Coordinator

Summary

Highly organized administrative professional with 17+ years of experience supporting high-volume healthcare operations and leadership teams. Demonstrated success in

coordinating complex schedules, managing patient services, and maintaining efficient workflows in fast-paced environments. Recognized for outstanding patient satisfaction, peer-nominated awards, and strong problem-solving abilities. Seeking an Administrative Assistant, Medical Coordinator, or Executive Support role within a reputable organization.

Overview

18

years of professional experience

Work History

Senior Administrator / Medical Office Coordinator

John Hopkins Community Physicians

Frederick, MD

02.2008 - 01.2026

Coordinated daily operations for a high-volume medical practice serving 200+ patients per day

• Managed multi-line phone systems, handling 50+ calls daily and electronic patient

communications

Oversaw complex scheduling for 7 providers, optimizing workflow and minimizing delays

Provided administrative support including documentation, reporting, and meeting

coordination

• Processed referrals, prescriptions, and patient records with accuracy and regulatory compliance

• Handled billing support and cash transactions, including copays and account payments

• Resolved patient and operational issues efficiently, enhancing overall service

experience

• Trained and onboarded new staff, improving team performance and consistency

• Maintained inventory and ordered office supplies to support uninterrupted

operations

• Assisted leadership with meeting minutes, event planning, and internal initiatives

Education

Bachelor of Arts - Business Administration (In Progress)

University of Phoenix

High School Diploma -

Western High School

Baltimore, MD

2002

Skills

Administrative & Executive Support Calendar & Schedule Management

Medical Office Coordination Patient Intake & Services

Customer Service Excellence Data Entry & Documentation

HIPAA Compliance Problem Solving & Conflict Resolution

Cash Handling & Billing Support Staff Training & Onboarding

Accomplishments

• Multiple Peer-Nominated Lifesaver Awards for teamwork, reliability, and

exceptional support

• Recognized in Patient CAPS Satisfaction Surveys for delivering outstanding

service and positive patient experiences

Affiliations

• Consistently delivered high-quality service in a fast-paced, high-demand healthcareenvironment

• Played a key role in maintaining efficient patient flow and provider scheduling

• Trusted team member for training new hires and supporting daily operations

Timeline