- I enjoy helping others and giving back to the community
Tade'sia Penny
Capitol Heights
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
American Healthcare Services
12.2024 - 03.2025
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Target General Mearchadise
Target
04.2024 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Security Officer
CES Security
08.2024 - 11.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Sales Associate
Styles
09.2021 - 01.2024
- Company Overview: retail
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Receptionist Intern
Suitland High School
06.2021 - 08.2021
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
Education
High School Diploma -
Fairmont Heights High School
Capitol Heights, MD05-2023
Skills
- Patient care
- Reliable team player
- Medical terminology
- Phone etiquette
- Telephone skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Incident reporting
- Report writing
- Organization skills
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Interests
Timeline
Certified Nursing Assistant
American Healthcare Services
12.2024 - 03.2025
Security Officer
CES Security
08.2024 - 11.2024
Target General Mearchadise
Target
04.2024 - 12.2024
Sales Associate
Styles
09.2021 - 01.2024
Receptionist Intern
Suitland High School
06.2021 - 08.2021
High School Diploma -
Fairmont Heights High School
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