Taelor M. Moore
Temple Hills
Summary
Dedicated administrative and customer service professional with experience assisting diverse populations, maintaining confidential records, processing documentation, resolving complex customer concerns, and supporting high volume operations. Skilled in conducting interviews, reviewing and verifying information, explaining policies and procedures, maintaining accurate records, and providing compassionate service in fast paced environments. Demonstrated ability to communicate effectively with individuals from diverse background, manage multiple priorities, and collaborate with cross- functional teams to achieve organizational goals. Recognized for strong attention to detail, professionalism, problem- solving abilities, and commitment to delivering quality public service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
District Heights, MD
09.2025 - Current
- Dispensed medications accurately and efficiently to ensure patient safety.
- Assisted pharmacists in managing inventory levels and ordering supplies.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of pharmacy workspace to comply with regulations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Administrative Assistant
Nordstrom Warehouse
02.2023 - 06.2025
- Streamlined inventory management processes to enhance efficiency in warehouse operations.
- Coordinated scheduling and logistics for product deliveries, ensuring timely fulfillment of orders.
- Trained new staff on operational procedures, fostering a collaborative team environment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Relationship Banker
Truist
10.2021 - 01.2024
- Cultivated customer relationships, enhancing client satisfaction and loyalty.
- Analyzed financial needs to tailor banking solutions for diverse clientele.
- Provided exceptional service by resolving inquiries and addressing concerns efficiently.
- Collaborated with team to implement process improvements, streamlining operations.
- Educated clients on product offerings, increasing awareness of services available.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Reviewed and verified documentation to ensure compliance with federal and banking regulations.
Bartender
City Winery
04.2018 - 12.2023
- Crafted unique cocktails and beverages to enhance guest experience.
- Maintained cleanliness and organization of bar area for optimal service efficiency.
- Managed cash handling procedures, ensuring accurate transactions and balanced registers.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Customer Service Representative
ChexTop
10.2018 - 04.2019
- Resolved customer inquiries efficiently, ensuring satisfaction and timely response.
- Managed complex issues, providing tailored solutions to enhance customer experience.
- Analyzed customer feedback to identify trends, driving initiatives for service enhancement.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Bar Lead
Dave & Busters
01.2018 - 03.2019
- Supervised bar operations, ensuring compliance with safety and health regulations.
- Trained and mentored new staff on beverage preparation and customer service standards.
- Managed inventory levels, optimizing stock to minimize waste and enhance profitability.
- Developed signature cocktails, creating unique offerings that elevated guest experience.
- Resolved customer complaints effectively, enhancing guest satisfaction and retention rates.
- Conducted regular staff meetings to communicate updates and reinforce service excellence standards.
- Trained and mentored new bartenders, resulting in improved staff performance and overall team collaboration.
- Managed cash handling procedures to ensure accurate reporting and reduce discrepancies.
- Consistently met sales goals through upselling techniques and promoting specialty cocktails.
Bar Manager/Bartender
Ben’s Upstairs
03.2017 - 11.2018
- Oversaw daily operations, ensuring exceptional customer service and adherence to safety standards.
- Managed inventory levels, optimizing stock rotation and minimizing waste through proactive ordering practices.
- Enhanced bar efficiency through workflow improvements, resulting in reduced wait times during peak hours.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Front Desk Representative
TownePlace Suites by Marriot
03.2018 - 10.2018
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Coordinated room bookings and reservations using property management systems to optimize occupancy rates.
- Resolved guest inquiries and complaints efficiently, improving overall satisfaction ratings.
- Implemented inventory control measures for supplies, reducing costs and waste through effective management.
- Developed and maintained positive relationships with guests, fostering loyalty through personalized service interactions.
- Oversaw daily cash handling processes, ensuring accuracy in financial transactions and reporting.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
Education
High School Diploma -
Frostburg State University
Frostburg, MD01.2015
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SEED Public Charter School
01.2012
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Customer service
- Data entry
- Computer skills
- Office administration
Certification
Training and Certifications DC Alcohol Beverage Regulation Administration (ABRA), Alcohol Beverage Control (ABC) Manager’s
Timeline
Pharmacy Technician
CVS Pharmacy
09.2025 - Current
Administrative Assistant
Nordstrom Warehouse
02.2023 - 06.2025
Relationship Banker
Truist
10.2021 - 01.2024
Customer Service Representative
ChexTop
10.2018 - 04.2019
Bartender
City Winery
04.2018 - 12.2023
Front Desk Representative
TownePlace Suites by Marriot
03.2018 - 10.2018
Bar Lead
Dave & Busters
01.2018 - 03.2019
Bar Manager/Bartender
Ben’s Upstairs
03.2017 - 11.2018
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SEED Public Charter School
High School Diploma -
Frostburg State University