Taha Alashi
Rockville
Summary
TRANSFORMATIONAL LEADER AND VISIONARY SALES Business development growth strategies | Focused-thinking and creative direction Dynamic, self-motivated and result oriented sales professional of over 15 years of managerial experience in USA and the Middle East with proven track record of successful revenue strategies and sales growth in the International Airlines, travel industry and aviation security. Strong motivator/coach by creating safe environment for people to participate. Ethical, exhibit high level of personal and corporate responsibility. Excellent business judgment | Problem-solving | Project management skills. Ability to lead/succeed | Gets the job done | Relationship management | Airlines professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Market Manager - IAD/DCA/BWI
SCIS Air Security Corporation
04.2016 - Current
- Oversee processes that support TSA, airport, and airline security regulations
- Aircraft security sweeps, guarding, charter screening, cargo and catering security
- Lead multiple units to achieve financial, employee and customer goals
- Maintain high-profile customer contact and resources to maximize productivity
- Responsible for administration of company policies, payroll, and attendance.
- Managed accounts to retain existing relationships and grow share of business.
- Built relationships with customers and thecommunity to establish long-term business growth.
General Manager
Lufthansa Cargo
01.2014 - 05.2015
- Managing all cargo sales, commercial activities and administering all aviation related issues, such as developing pricing strategies best suited in the market
- Ensure the appropriate standards of safety and security are achieved with corporate requirements, government legislation and international best practice
- Ensure quality control of internal code change activities impacting daily operations
- Develop an understanding of the trends in the transportation industry
- Accountability for safety and security for all cargo and ramp operation
- Directing, and coordinating the efforts of ground, line service personnel and the timely delivery of all services for all services as contracted.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Customer Service Manager
American Airlines
03.2013 - 12.2013
- With more than 100 flights a day, provided quality service and achieved superior customer satisfaction
- Effectively communicate daily operations performance and statistics using existing monitoring tools
- Oversee daily Ramp and Gate operation ensuring that service standards are exceeded by Providing team members with fair and equitable treatment
- Ensure compliance with all operations, AA safety, FAA, and other government requirements during a tour of duty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Station & Duty Manager
Midwest Airlines / Frontier Airlines
04.2000 - 03.2013
- Ensure company profitability and maintain a high customer service level
- Conduct orientation and training of agents resulting in better value of customer service
- Resolve passenger problems and special requests to provide 100% passenger satisfaction
- Implement strategies for career development to ensure high-quality passenger service for the smooth operation of the station
- Oversees daily ramp operations at the station ensuring business targets are carried out efficiently and economically in line with both internal and external policies
- Key deliveries include strict adherence to training requirements, operational standards, rigid timelines, and compliance with health, safety, and security standards.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Sales and Marketing
ALMULLA Travel / GSA KLM Royal Dutch Airlines
01.1988 - 10.1999
- Identify, design and implement the marketing strategy, based on knowledge of company's objectives, market characteristics and cost and mark up factors
- Formulate, direct and coordinate marketing activities and policies to promote services of the company
- Negotiate and close long-term contracts with VIP's and Executives in the Middle East while balancing company objectives and offering customer satisfaction
- Analyze business development and monitor market trends
- Timely monitor and evaluate the aviation services markets and trends, and identify and quantify relevant opportunities
- Overall increase the company's sales revenue and achieve given targets.
- Learned and adapted quickly to new technology and software applications.
- Gained strong leadership skills by managing projects from start to finish.
Education
Business Administration And Management
*
Skills
- Accountability & Customer Resolution Official (CRO)
- Engagement, Motivation, Safety orientation, Planning and multi-tasking
- Win XP, Access, Excel, Office, World, Outlook, PowerPoint
- Proficiency in Airline Reservation System (SABRE), IATA regulation
- Strong written and oral communication skills
- Conflict resolution and decision making, with the ability to lead
- Proficient in IT systems and common software appropriate to work group
- Bilingual - Proficient in English & Arabic
- Ground Security Coordinator AOSSP, PCSSP & HMRP program
- Team Recruiting and Onboarding
Certification
- CM - Certified Manager Certification
Languages
Arabic
Native or Bilingual
Timeline
Market Manager - IAD/DCA/BWI
SCIS Air Security Corporation
04.2016 - Current
General Manager
Lufthansa Cargo
01.2014 - 05.2015
Customer Service Manager
American Airlines
03.2013 - 12.2013
Station & Duty Manager
Midwest Airlines / Frontier Airlines
04.2000 - 03.2013
Sales and Marketing
ALMULLA Travel / GSA KLM Royal Dutch Airlines
01.1988 - 10.1999
Business Administration And Management
*
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