Taleah Thomas
Baltimore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Fill Technician Supervisor
Northern Pharmacy & Medical Special Care
06.2022 - Current
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Managed efficient teams of up to 8 employees.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Organized ongoing maintenance schedules to boost system performance.
- Hired and trained new Pharmacy Technician workers to improve efficiency of department and cultivate productive work atmosphere.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Oversaw team of service professionals focused on filling prescriptions.
Pharmacy Technician
Keystone Pharmacy
04.2015 - 06.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Clerk
Arundel Amusement
05.2007 - 05.2016
- Interacted with customers by phone, email or in-person to provide information.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Managed multiple projects simultaneously using organizational and analytical skills.
Education
Certification - Pharmacy Technician
Ashworth College
Norcross, GASkills
- Dependable and Consistent
- Improve Employee Performance
- Adaptability and Flexibility
- Professional Communication
- Inspect Completed Work
- Hazard Monitoring and Management
- Analytical and Critical Thinking
- Training and Development
- Organization and Time Management
- PPE Compliance
- Patient communication
- Team leadership
Timeline
Fill Technician Supervisor
Northern Pharmacy & Medical Special Care
06.2022 - Current
Pharmacy Technician
Keystone Pharmacy
04.2015 - 06.2022
Clerk
Arundel Amusement
05.2007 - 05.2016
Certification - Pharmacy Technician
Ashworth College