Ta'Lor Baker
Hollywood
Summary
Remote-ready HR, intake, and operations support professional with 15+ years of experience supporting workforce development, customer service, data entry, and purchasing operations. Currently an HR Analyst for the Department of Defense, providing workforce analytics, high-volume data management, and procurement support across multiple divisions. Highly skilled in intake processing, documentation, reporting, and compliance, with a proven ability to work independently, meet deadlines, and maintain accuracy in fast-paced remote environments. Seeking part-time or full-time remote opportunities with evening or flexible schedules.
Overview
2026
2026
years of professional experience
Work History
Workforce Development & HR Operations HR Analyst
Department of Defense (DOD)
Bethesda, MD
2023 - Current
- Analyzed and maintained high-volume HR and workforce data supporting training, staffing, and workforce development initiatives
- Processed, validated, and updated 100–200+ employee and training records weekly with strict attention to accuracy and confidentiality
- Generated recurring workforce and compliance reports used by leadership to support operational decisions
- Coordinated purchasing activities for multiple divisions, including requisitions, tracking, vendor documentation, and invoice support
- Monitored procurement and HR records to ensure policy compliance and audit readiness
- Collaborated with HR, finance, and operational teams to support workforce and program needs
- Streamlined documentation and tracking processes to improve turnaround time and data accuracy
Customer Support / Operations Support Specialist
Strategic Data Systems, Inc
Bethesda, MD
2017 - 2023
- Delivered remote customer and technical support via phone, email, and ticketing systems for a 3,000+ user population
- Created, routed, tracked, and resolved service tickets while consistently meeting SLA deadlines
- Entered, verified, and maintained data across multiple systems to support operations and reporting
- Generated daily, weekly, and monthly performance reports to identify trends and support service improvements
- Coordinated schedules, virtual meetings, and training sessions
- Maintained documentation and standard operating procedures to support consistent service delivery
Remote Support / Scheduling Coordinator
Futron, INC
Washington, DC
2017 - 2017
- Coordinated and managed 20–40+ meetings, briefings, or events per month, ensuring schedules, logistics, and documentation were accurate and up to date
- Responded to 30–50+ inquiries weekly via phone and email, providing timely updates and resolution support
- Entered, updated, and maintained scheduling and operational data with high accuracy across tracking systems
- Prepared correspondence, reports, and tracking documents used by internal teams and leadership
- Monitored deadlines and follow-ups to ensure on-time completion of tasks and requests
- Supported multiple stakeholders simultaneously while maintaining organization and attention to detail
- Followed established procedures and service expectations in a fast-paced environment
Customer Support / Operations Support Specialist
ECS, Federal
Patuxent River, MD
2015 - 2017
- Provided Tier 1 remote support via phone, email, and ticketing systems for a large enterprise user base
- Logged, tracked, and resolved 35–60+ service tickets per week, consistently meeting SLA requirements
- Entered, updated, and maintained user, incident, and resolution data with 98–99% accuracy
- Documented issues, troubleshooting steps, and resolutions to ensure clear handoffs and audit-ready records
- Escalated complex technical or operational issues to Tier 2 teams following established procedures
- Generated basic reports and status updates to support operational tracking
- Assisted users with account access, password resets, and system navigation
- Followed standardized workflows and documentation to ensure consistent service delivery
Intake & Grant Support Coordinator
Charles County Health Department
La Plata, MD
2011 - 2015
- Managed end-to-end intake processes, collecting, reviewing, and entering applicant and program data into tracking systems
- Processed 50–100+ applications or records per cycle, ensuring completeness, eligibility, and compliance requirements were met
- Tracked grant and program applications, deadlines, approvals, and funding status using spreadsheets and internal databases
- Prepared and maintained grant documentation, reports, and supporting records to ensure audit-ready files
- Coordinated intake schedules, follow-ups, and internal referrals to support timely processing
- Communicated application and funding status updates to applicants and internal stakeholders
- Supported purchasing, invoice tracking, and expenditure documentation for grant-funded activities
Administrative & Logistics Support
Prince George’s County Government (Contract)
Largo, MD
2012 - 2014
- Processed and distributed 150–300+ pieces of mail weekly for multiple departments, ensuring timely and accurate delivery
- Performed high-volume data entry and records tracking for incoming and outgoing documents with high accuracy
- Prepared documents for copying, scanning, and distribution, supporting daily administrative workflows
- Maintained inventory logs and assisted with weekly stock counts and order tracking for supplies and materials
- Supported warehouse and logistics operations, including order fulfillment and documentation tracking
- Met daily processing deadlines while following established procedures and confidentiality standards
- Assisted multiple teams simultaneously, maintaining organization and attention to detail
Manager
Wawa, Inc
Brandywine, MD
2009 - 2013
- Oversaw daily operations for a high-volume location, supervising 10–25 team members per shift
- Built and managed schedules to ensure 100% shift coverage across mornings, evenings, and weekends
- Resolved 15–30+ customer inquiries or escalations per shift, maintaining service standards and customer satisfaction
- Managed cash handling, deposits, and reconciliation totaling $10K–$30K+ per shift with a focus on accuracy
- Tracked inventory levels, placed orders, and reduced shortages through regular audits and documentation
- Prepared shift reports, maintained records, and communicated operational updates to leadership
- Supported onboarding and training for new hires, reinforcing procedures and compliance standards
Education
High School Diploma - Criminal Justice
St. Mary’s Ryken High School
Leonardtown, MD2027
Skills
- High-Volume Data Entry & Data Accuracy
- Intake Processing & Application Review
- HR Operations & Workforce Development Support
- Grant & Program Compliance Tracking
- Reporting, Metrics & Documentation
- Purchasing & Procurement Coordination
- Customer Support & Issue Resolution (Remote)
- Records Management & Confidential Information Handling
Timeline
Workforce Development & HR Operations HR Analyst
Department of Defense (DOD)
2023 - Current
Customer Support / Operations Support Specialist
Strategic Data Systems, Inc
2017 - 2023
Remote Support / Scheduling Coordinator
Futron, INC
2017 - 2017
Customer Support / Operations Support Specialist
ECS, Federal
2015 - 2017
Intake & Grant Support Coordinator
Charles County Health Department
2011 - 2015
Administrative & Logistics Support
Prince George’s County Government (Contract)
2012 - 2014
Manager
Wawa, Inc
2009 - 2013
High School Diploma - Criminal Justice
St. Mary’s Ryken High School