Talyia Adamitz
Baldwin
Summary
Resourceful and adaptable individual with a solid background in customer service and conflict resolution. Notable for effectively managing guest inquiries and coordinating logistics. Prepared to leverage these skills to elevate guest experiences in a fast-paced setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Hostess/Restaurant Busser
Miller's Ale House
Bel Air
08.2025 - Current
- Greeted guests warmly upon arrival to create a welcoming atmosphere.
- Managed reservations and seating arrangements efficiently during peak hours.
- Coordinated with servers to ensure smooth guest transitions between dining areas.
- Assisted in training new host staff on procedures and customer service standards.
- Handled guest inquiries and concerns with professionalism and courtesy.
- Maintained cleanliness and organization of the front entrance and waiting area.
- Collaborated with management to implement improved guest flow strategies.
- Monitored dining room activity to optimize seating efficiency and minimize wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed reservations, waitlists, and special requests for large parties.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Maintained cleanliness and organization of dining areas and kitchen spaces.
- Assisted servers by delivering food and beverages to tables promptly.
- Set up and cleared tables in accordance with restaurant standards.
- Monitored dining area for guest needs and addressed requests quickly.
- Maintained a friendly attitude towards customers at all times.
- Wiped down and cleaned chairs, booths, and highchairs.
- Swept and mopped front-of-house and back-of-house floors using various tools.
- Notified manager of issues with equipment or breakage.
- Transported bus tubs and carts to and from the kitchen, facilitating effective dishwashing processes.
- Carried trays of dishes to the kitchen for washing, supporting kitchen staff in maintaining cleanliness.
Transportation Management Coordinator
Army Reserve
Baltimore
06.2022 - Current
- Managed logistics documentation and compliance with military regulations.
- Communicated with various units to ensure timely transport services.
- Monitored vehicle maintenance schedules to ensure operational readiness.
- Marked and labeled cargo and freight shipments in accordance with regulatory requirements.
- Resolved disputes between drivers, shippers, consignees, brokers.
- Determined most efficient modes of transportation and prepared transportation documents.
- Organized, planned and oversaw movement of vehicles, personnel and cargo throughout country.
- Prepared equipment, cargo and personnel for travel to airports, seaports, and railways.
- Ensured compliance with local, state, and federal laws pertaining to freight movement regulations.
Customer Service Associate
Walgreens
Phoenix
05.2024 - 08.2025
- Assisted customers with product inquiries and service-related issues.
- Maintained organized shelves and ensured product availability.
- Collaborated with team members to enhance customer satisfaction.
- Handled returns and exchanges following company policies.
- Processed transactions accurately using point-of-sale systems.
- Educated customers about promotions and loyalty programs.
- Resolved customer complaints promptly and effectively.
- Trained new associates on customer service protocols and procedures.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Provided information about products and services available to customers.
- Taken passport photos within policies.
- Scan in/out FedEx orders for customers and FedEx drivers.
- Assisted managers with printing photos out
Front End Associate
Weis
Dallas
02.2023 - 04.2024
- Assisted customers with product inquiries and selection.
- Maintained organized and visually appealing merchandise displays.
- Processed transactions efficiently at the checkout area.
- Collaborated with team members to ensure store cleanliness and orderliness.
- Handled customer complaints with professionalism and empathy.
- Participated in training new associates on store procedures and customer service standards.
- Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
- Performed daily opening and closing procedures according to standard operating procedures.
- Greeted customers warmly upon arrival and identified their needs.
- Utilized point-of-sale system to process cash, credit card, check and gift card payments.
- Answered incoming calls promptly, providing accurate information about products and services.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Ensured pricing is correct and applied discounts and loyalty programs appropriately.
- Assisted customers with self-checkout processes and troubleshooting any issues.
- Balanced cash drawers and generated reports for store management.
- Placed special orders or called other stores to find desired items.
Counter Person
Back Mountain Bowl
Dallas
08.2021 - 04.2022
- Maintained cleanliness and organization of the counter area.
- Processed order transactions and handled debit and cash operations.
- Answered questions from customers regarding ingredients used in certain menu items or preparation techniques used by staff members.
- Stocked shelves with products, such as chips and candy bars.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Addressed customer inquiries and resolved issues promptly.
- Answered customer phone calls to provide speedy and accurate information about store operations, products, promotions, and orders.
- Served drinks such as coffee or soda to customers at the counter.
- Help train new coworkers
- Fold pizza boxes fast and efficiently
Education
High School Diploma -
Lake Lehman Jr/Sr High School
Lehman, PA06-2023
Associate of Arts - Psychology
Community College of Baltimore County
Essex, MDSkills
- Event coordination
- Effective communication
- Team collaboration
- Conflict resolution
- Personal presentation
- Task prioritization
- Relationship building
- Payment processing
- Reading comprehension
- Memory retention
- Assertiveness
- Active learning
Languages
ASL
Elementary
Certification
Server safety certification
Timeline
Restaurant Hostess/Restaurant Busser
Miller's Ale House
08.2025 - Current
Customer Service Associate
Walgreens
05.2024 - 08.2025
Front End Associate
Weis
02.2023 - 04.2024
Transportation Management Coordinator
Army Reserve
06.2022 - Current
Counter Person
Back Mountain Bowl
08.2021 - 04.2022
High School Diploma -
Lake Lehman Jr/Sr High School
Associate of Arts - Psychology
Community College of Baltimore County