Tamar Bryant
Silver Spring
Summary
I am a very motivated and dedicated worker. Great customer services skill and Great leader take pride in work. I am very goal oriented. Looking for a career with possibilities for growth I adopt fast and work very well with others.
Comprehensive understanding of banking operations gained through background as Universal Banker. Demonstrated ability to establish strong client relationships, cross-sell financial products and services, manage cash balances, and maintain regulatory compliance. Strengths include problem-solving skills, customer service focus, and fluency in various banking systems. Made significant impact by improving operational efficiency and contributing to revenue growth in previous roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Universal Banker
M&T Bank
Snow Hill
01.2022 - Current
- Helping handling customer accounts, Opening and closing Customer accounts
- Ordering Checks, placing stop payments orders and conducting additional special services for customers
- Maintaining cash drawer by following Policy and procedures for transactions
- Completed routine transfers, deposits and bill payment.
- Satisfying customers by updating them with knowledgeable services for diverse banking needs
- Helping customers understand and use technical tools such as mobile applications and online Banking
- Ordering supplies and maintaining branch operations and protocols
- Complete Loans servicing procedures to assess compliance with bank and Regulatory and conditions.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Liaised between bank branches regarding best practices and operations.
- Collaborated with team members to develop marketing strategies for banking services.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
- Utilized banking software to update client accounts and process transactions efficiently.
- Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
- Verified amounts and integrity of every check or funds transfer.
- Supported the implementation of new systems related to banking operations.
- Completed routine transfers, deposits and bill payments.
- Implemented strategies to meet sales targets for banking products, including loans, credit cards, and savings accounts.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Conducted financial analysis to assess loan eligibility and risk factors, contributing to informed lending decisions.
- Networked in community, obtained referrals from customers and used sales techniques such as cold calling to increase business.
- Answered telephone inquiries regarding account balances, fees or general information.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Helped customers understand and use technical tools such as mobile applications and online banking.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Trained new employees on banking products, services, and compliance standards, fostering a knowledgeable workforce.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Facilitated the loan application process, from documentation collection to approval communication.
- Led financial planning workshops, educating clients on budgeting, investing, and retirement planning.
- Identified transaction errors when debits and credits did not balance.
- Conducted daily audits of cash transactions to ensure accuracy and adherence to internal controls.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Customized products and services to meet specific banking requirements.
- Tracked payments, account updates and customer interactions.
- Reported daily averages and shortages to operations department.
- Maintained records of customer interactions and transactions in accordance with bank policies.
- Prepared official checks for customer and internal bank needs.
- Resolved customer inquiries and complaints, ensuring satisfaction and compliance with banking regulations.
- Cross-sold bank products such as debit cards, credit cards and overdraft protection plans to existing customers.
- Resolved problems or discrepancies concerning customers' accounts.
- Achieved or exceeded personal sales goals on consistent basis.
- Monitored economic trends to forecast impacts on banking operations and advise clients accordingly.
- Researched and resolved open items and deposit issues.
- Put together and executed loan documents.
- Received and counted daily inventories of cash, drafts and checks.
- Managed client accounts, ensuring accurate transaction processing and exceptional service delivery.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Conducted outbound calls to follow up on leads generated from marketing campaigns.
- Advised customers on how to use mobile banking applications effectively.
- Transmitted orders to supply cash to meet daily needs.
- Reconciled cash and checks against computer records at end of shift.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Ensured compliance with all regulatory requirements during the process of account opening and management.
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Modified, opened and closed customer accounts.
- Provided guidance on establishing automatic transfers between various accounts.
- Educated customers about the features of different types of bank accounts available.
- Met with new clients and completed pre-qualification procedures.
- Conducted risk assessments for high-value transactions to prevent fraud and financial loss.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Prepared and presented weekly reports on branch performance, identifying trends and areas for improvement.
- Developed and maintained relationships with new and existing clients, enhancing customer loyalty and bank profitability.
- Analyzed clients' financial statements to offer customized banking solutions.
- Coordinated with internal departments to streamline operational processes and improve customer service.
- Performed special services for customers, ordering bank cards and checks.
- Negotiated terms and rates for loans and lines of credit with clients.
- Assisted customers with setting up direct deposits for their payroll checks.
- Completed daily cash balancing and operated ATMs.
- Assisted customers by answering banking questions and recommending solutions.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Processed general ledger tickets for expenses and fee income.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Provided investment advice based on market trends and individual client financial goals.
- Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
- Attended weekly meetings with branch managers to discuss goals related to sales targets.
- Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
- Advised customers on bank products, services and financial planning options.
- Researched account discrepancies or errors identified during audits or reviews.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Researched account information regarding loans and deposits.
Manager
American EAGLE
West Ocean City
01.2019 - 01.2023
- Opening and closing the store procedures
- Managing and supervising staff needs.
- Managing and maintaining money and deposits
- Establishing clear performance goals and sale goals, policy and procedures
- Managing loss and shrinkage in sells and product, reporting inventory levels.
- Ordering supplies
Supervisor
Ross
Berlin
01.2021 - 01.2022
- Maintaining the front end of the store
- Cash handling, and processing deposits
- Maintaining Customer needs
- Completing policy and procedures and making sure they are understanding and being followed by staff.
- Managing shrinkage
- Maintaining well-kept and clean store
Education
General Studies -
Wor-Wic Community College
04.2025
High School Diploma -
James M. Bennett High School
01.2015
Skills
- Staff Supervision
- Recruiting and hiring
- Employee Scheduling
- Team Training and development
- Teller
- Data Entry
- Excel
- Microsoft
- Recording and Bookkeeping
- Check Cashing
- Atm Custodian
- Vault Custodian
- Managing operations
- Communication skills
- Time management skills
- Critical thinking
- Problem-solving skills
- Teamwork
- Collaboration skills
- Technical skills
- Customer service skills
- Management skills
- Leadership skills
- Customer service
- Cash handling
- Regulatory compliance
- Financial analysis
- Team building
- Sales management
- Inventory management
- Problem solving
- Effective communication
- Cross-selling products
- Conflict management
- Loan sales
- Commercial servicing
- Document preparation
- Customer financing
- Financial processes
- Complex information interpretation
- Fraud monitoring
- Customer satisfaction measurement
- Investment management
- Financial Services Knowledge
- Accounting systems and software
- Cross-selling and partner referrals
- Transaction processing
- Private banking
- Escrow management
- Developing customer relationships
- Currency and coin counter
- ATM balancing
- Financial advice
- Promoting products
- Equity capital markets
- Customer relationship management
- Problem-solving abilities
- Cash distribution
- Account servicing
- Investigate discrepancies
- Cash supply orders
- Account services
- Customer retention
- Check processing
- Adaptability
- Manage customer accounts
- Night and safe deposit procedures
- Asset protection strategies
- Currency management
- Dual control vaults
- Financial statements
- Opening and closing procedures
- Continuous improvement
- Team collaboration
- Decision-making
- Reliability
- Teller experience
- Customer loan processing
- Liquid asset testing
- Money auditing
- Bank Operations Understanding
- Wealth management
- CRM systems
- Cash ordering
- Professional demeanor
- Fixed income
- Sales proficiency
- Goal setting
- Credit solutions guidance
- Customer education
- Account retention
- Security control
- Customer service excellence
- Data security and validation
- Retirement planning
- Sorting and filing
- Loan approvals
- Excellent communication
- De-escalating conflicts
Certification
- Certified Notary Public
- CNA
- GNA
- CMT
Timeline
Universal Banker
M&T Bank
01.2022 - Current
Supervisor
Ross
01.2021 - 01.2022
Manager
American EAGLE
01.2019 - 01.2023
General Studies -
Wor-Wic Community College
High School Diploma -
James M. Bennett High School