Tamaria Hill
District Heights
Summary
Dynamic Team Manager with a proven track record at Primark, excelling in recruitment and employee training. Skilled in operational management and conflict resolution, I successfully enhanced staff performance and customer satisfaction. Adept at developing strategies that drive engagement and efficiency, I thrive in fast-paced environments while maintaining a customer-focused approach. Although I have had an amazing 10 years in customer service, I would like to transition into a more administrative role. My current skills, and the ability to adjust to new environments, will help me succeed in that field.
Overview
7
7
years of professional experience
Work History
Team Manager
Primark
McLean
02.2024 - Current
- Oversaw the recruitment, onboarding, and training of new team members, ensuring a quick adaptation to company standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared reports detailing staff performance metrics such as productivity levels or customer satisfaction ratings.
- Delegated work to staff, setting priorities and goals.
- Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
Assistant Manager
Five Below
Hyattsville
07.2023 - 12.2023
- Maintained up-to-date knowledge of company products and services.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Supervised daily operations including scheduling shifts, assigning duties.
- Developed a system for tracking inventory and ordering supplies as needed.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Managed inventory and supplies to ensure materials were available when needed.
Planogram Advisor
CVS Pharmacy
08.2022 - 07.2023
- remodel store shelves by planogram
- Prep new products
- Update price points
- Organize stockroom
- Restock shelves
Visual Sales Lead
Altar’d State
06.2018 - 01.2020
- Key holder
- Daily deposits
- Operated register, handled cash and processed credit card transactions.
- Developed and implemented a successful sales strategy to increase revenue.
- Set up and plan visual board
- Replenished and arranged items to maintain appearance.
- Complete all floor sets
- Dress mannequins and windows
- Assist sales employees during training
- Provide customer service
- Maintain stockroom.
- Listened to customer needs to identify and recommend best products and services.
Education
Virginia State University -
Virginia State University
Petersburg, VA01.2013
High School Diploma - Psychology
Friendship Collegiate Academy
Washington, DC01.2012
Skills
- Microsoft Office
- Customer service
- Communication skills
- Data entry
- Development
- Shift scheduling
- Payroll administration
- Operational management
- Recruitment strategies
- Employee training
- Inventory management
- Problem solving
- Time management
- Conflict resolution
- Sales strategy
- Employee engagement
- Employee scheduling
- Staff development
- Customer focus
- Multitasking
- Customer relations
References
References available upon request.
Timeline
Team Manager
Primark
02.2024 - Current
Assistant Manager
Five Below
07.2023 - 12.2023
Planogram Advisor
CVS Pharmacy
08.2022 - 07.2023
Visual Sales Lead
Altar’d State
06.2018 - 01.2020
Virginia State University -
Virginia State University
High School Diploma - Psychology
Friendship Collegiate Academy
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