Tamba Ebba
Rockville
Summary
Driven professional with a proven track record, enhancing customer satisfaction and team productivity through complaint resolution and operational improvements. Skilled in customer assistance and sales expertise, adept at fostering loyalty and streamlining processes. Demonstrated ability to multitask and maintain strong work ethic, contributing to significant efficiency gains.
Overview
5
5
years of professional experience
Work History
Courtesy Clerk/Nighttime Management
Albertsons
11.2020 - Current
- Helped customers take merchandise out of store and loaded items into vehicles.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and team productivity by promoting operational best practices .
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Investigated and resolved accounting, service and delivery concerns.
- Cross-trained and provided backup support for organizational leadership.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Social Media Manager/Equipment Manager
SchoolDaze Radio
10.2019 - 10.2020
- Monitored equipment and tool inventory to consistent replenishment in alignment with demand.
- Increased organizational efficiency by multitasking to foster timely project completion.
- Coordinated with other entertainment venues to create joint promotional events.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
Education
High School Diploma -
Springbrook High School
06.2019
Associate of Arts And Sciences - Computer Science And Programming
Montgomery College
Rockville, MD11.2025
Skills
- Complaint resolution
- Guest Greeting
- Outgoing and Friendly
- Strong Work Ethic
- Customer Assistance
- Flexible Schedule
- Sales expertise
- Positive Attitude
- Efficient and Courtesy
Languages
English
Native or Bilingual
Krio
Native or Bilingual
Timeline
Courtesy Clerk/Nighttime Management
Albertsons
11.2020 - Current
Social Media Manager/Equipment Manager
SchoolDaze Radio
10.2019 - 10.2020
High School Diploma -
Springbrook High School
Associate of Arts And Sciences - Computer Science And Programming
Montgomery College
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