Tambra Kraft

Bank Teller

Harford Bank

03.2007 - 07.2025

Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
Assisted customers with account inquiries, providing tailored solutions to enhance banking experience.
Collaborated with team members to streamline operations, improving overall service delivery.
Trained new tellers on bank policies, procedures, and customer service best practices.
Monitored daily cash flow to maintain compliance with regulatory standards and minimize discrepancies.
Implemented improvements in transaction processing methods, reducing wait times for customers.
Led initiatives for promoting bank products, increasing customer engagement and satisfaction rates.
Resolved complex customer issues by applying advanced problem-solving skills and banking knowledge.
Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Processed customer transactions promptly, minimizing wait times.
Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Counted and packaged currency and coins.
Provided exceptional customer service, resulting in increased client retention and loyalty.
Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Reconciled cash drawer and resolved discrepancies.
Educated customers on use of banking website and mobile apps.
Provided customer records, account statements and copies of checks.
Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
Educated customers on banking products, enabling them to make informed decisions about their finances.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Logged cashier's checks and other transactions to maintain accurate account records.
Turned in excess cash to maintain drawer security.
Audited fellow teller currency to contribute to dual-control procedures.
Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
Processed loan payments accurately, contributing to the overall efficiency of branch operations.
Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
Assisted customers with compromised debit cards and issued new credentials.
Enhanced branch sales through cross-selling bank products and services to customers.
Placed orders for customer checks and verified starting numbers.
Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
Removed mutilated currency from circulation.
Sold and cross-sold bank products to new and existing customers.
Collaborated with team members to ensure smooth operations and high-quality service.
Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Maintained accurate records of customer transactions in line with bank procedures.
Monitored and reported suspicious activity in line with bank security policies.
Identified sales opportunities and referred customers to branch partners in financial services.
Maintained friendly and professional customer interactions.
Assisted customers with banking needs and inquiries.
Counted, verified and handled bank deposits and armored car transactions.
Educated customers on online banking and mobile banking applications.
Handled various accounting transactions.
Processed wide variety of retail banking transactions for personal and commercial customers.
Referred customers to other banking departments for specialized services.
Cross-sold credit cards, loans and other bank products.
Monitored and verified suspicious activity on customer accounts.
Executed wire transfers, stop payments and account transfers.
Established rapport with new clients to increase satisfaction and loyalty.
Arranged monies received in cash boxes and coin dispensers according to denomination.
Performed account maintenance by closing out accounts and changing customer addresses.
Received loan and utility payments, sending funds to correct destinations.
Trained new hires on customer service policies and procedures.
Calculated fees due, interest and change for customer transactions.
Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Generated monthly reports on customer activity and customer feedback.
Processed applications for new accounts.
Wrote and distributed customer correspondence.

Summary

Overview

Work History

Bank Teller

Education

Skills

Timeline

Bank Teller

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