Tamia Blake
Baltimore
Summary
Dynamic Case Manager with a proven track record at SQN Communications, excelling in client advocacy and regulatory compliance. Expert in case documentation and progress evaluations, I enhanced service delivery standards through effective training and collaboration, ensuring optimal client support and satisfaction. Strong problem-solving skills drive my commitment to achieving client goals.
Professional with experience in information technology, prepared for this role. Skilled in troubleshooting, network management, and software support. Strong focus on team collaboration and achieving results. Reliable, adaptable, and proficient in problem-solving and critical thinking.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Case Manager
SQN Communications
08.2023 - Current
- Monitored case progress, maintaining accurate records in compliance with regulatory standards.
- Facilitated communication between clients and service providers to enhance support services.
- Trained new staff on case management protocols and best practices for client engagement.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Trained new case managers, raising team's overall competency and service delivery standards.
- Evaluated client eligibility for programs, conducting thorough assessments to determine needs.
- Managed electronic case management systems, trained staff on new software, and resolved user issues.
- Created reports and dashboards to track performance and compliance.
- Coordinated between departments to ensure smooth adoption of new digital processes.
Account Manager
Bank of America, Customer Service Contact Centers
01.2015 - 12.2018
- Managed client relationships to ensure satisfaction and retention.
- Developed and executed strategic account plans to achieve business objectives.
- Coordinated cross-functional teams to deliver solutions that meet client needs.
- Facilitated regular communication with clients to address concerns and provide updates.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Education
No Degree - Information Technology
California Institute of Applied Technology
Los Angeles, CA09-2026
Skills
- Problem-solving
- Case management
- Case documentation
- Documentation and reporting
- Client advocacy
- Case planning
- Documentation proficiency
- Records management
- Data entry and analysis
- MS offfice
- Case management tracking
- Progress evaluations
- Quality assurance controls
- Regulatory compliance
- HIPAA compliance
- Risk assessment
- Organizational skills
- Client needs assessments
Timeline
Case Manager
SQN Communications
08.2023 - Current
Account Manager
Bank of America, Customer Service Contact Centers
01.2015 - 12.2018
No Degree - Information Technology
California Institute of Applied Technology